Recovery Coordinator, Bilingual

**At CWB ,**a subsidiary of National Bank,**we striv**e to build value for the people who choose us every day: our people, our clients and our investors. We do this by: - Putting people first and building relationships with intention - Seeking out and embracing new ideas - Believing that how we do things is as important as what we do **Recovery Coordinator, Bilingual** Roles Specifications **On-site requirements. Collaborative connections.** Location | Winnipeg, MB **CWB National Leasing** **Unlock your potential. Live your ambitions.** CWB National Leasing, a subsidiary of National Bank, is Canada's largest and most trusted name in equipment leasing and financing, helping businesses across agriculture, construction, healthcare, transportation, and more access the tools they need to succeed. We offer fast, flexible, and hassle-free leasing solutions designed to support companies' growth and help them overcome financial barriers. **Your role** Working within our Contract Administration team, the Bilingual Recovery Coordinator is responsible for facilitating the recovery of asset(s) resulting from a default on the contract. Additionally, you will provide and maintain excellent customer service with both internal and external customers; and enhance the recovery and liquidation of assets by mitigating risks and minimizing loss exposure. **Accountabilities**: - Coordinate the recovery and transportation of assets with a dedicated list of external recovery agents (bailiffs, liquidators and other vendors) in accordance with company policies and procedures as well as collection/debt repayment regulations. - Provide recovery agents with the necessary and accurate information to ensure successful recovery of assets. - Manage recovery files, analyzing and making decisions with respect to best practices (i.e. recovery, write off, legal action). - Negotiate payment plans, settlements and equipment returns, weighing out risk/loss versus gain. - Adhere to applicable compliance/operational risk controls in accordance with company or regulatory standards and policies. **Successful incumbent** - 2 years of experience in: Administration, Collections and/or Financial Services - Business Administration diploma or equivalent training **Languages** - Fluent in French and English, (written and verbal) **Skills** **Customer centric attitude. Agile. Active listener. Dependable.** - Excellent analytical and decision-making skills - Strong interpersonal and negotiation abilities - Excellent communication skills, both verbal and written - Ability to establish and maintain cooperative working relationships with internal and external stakeholders - Keen attention to detail with proven experience maintaining accurate documentation - Ability to maintain a high level of confidentiality, work independently and thrive in a rapidly changing environment - Capability to think proactively and resolve problems logically and efficiently - Working knowledge of compliance laws pertaining to Collections would be considered and a strong asset **Your benefits** In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. - Health and wellness program, including many options - Flexible group insurance - Generous pension plan - Employee Share Ownership Plan - Employee and Family Assistance Program - Preferential banking services - Opportunities to get involved in community initiatives - Telemedicine service - Virtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family." Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. **We're putting people first** We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people."" Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us,"and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees." Come live your ambitions with us - ___________________________ **Coordinateur du recouvrement bilingue** Spécifications du rôle En présentiel. Connexions collaboratives. Lieu de travail : Winnipeg, MB. **CWB National Leasing** **Déploies ton potentiel. Réalises tes ambitions.** CWB National Leasing, une filiale de la Banque Nationale, est le plus grand et le plus fiable fournisseur de solutions en matière de crédit-bail et de financement d'équipement au Canada. Nous aidons les entreprises des secteurs de l'agriculture, de la construction, des soins de santé, du transport et plus encore à accéder aux outils dont elles ont besoin pou