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Front Office Manager
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Toronto, Canada Chelsea Hotel, Toronto Full time_ _ - Position Title : _ **Front Office Manager** - Division/ Property : _ **Chelsea Hotel, Toronto ** _Department : _ **Front Office** **_PURPOSE_** Provides leadership and direction for Front Desk colleagues and to ensure that the service standards and policies of Chelsea Hotels are properly adhered to. Maintains positive morale among the Front Desk...
Assistant Front Office Manager
3 weeks ago
The Assistant Front Office Manager provides leadership and direction for Front Desk Colleagues, ensuring that the service standards and policies of Chelsea Hotel are met. Reporting to the Front Office Manager, the Asst. Front Office Manager promotes a positive morale among the Front Des Team. The Asst. Front Office Manager is also responsible for the day to day operation of the Front Desk to ensure that all necessary control systems are in place to maximize positive guest experience.
Some responsibilities include:
- Manages the arrival and departure activities of main desk, Brilliant desk, airline desk, club lounge and tour desk, while maximizing GSI scores.
- Ensure the prompt follow-up and any resolution of any guest concern.
- Promotes a positive work environment consistent with Chelsea Values.
- Monitor GSI scores by reviewing comment card results.
- Controls daily distribution of rooms and ensures a supply of clean rooms are available for guests at check in.
- Monitors co-ordination of group and convention check-ins and check-outs.
**Job Types**: Full-time, Permanent
**Salary**: From $60,000.00 per year
**Benefits**:
- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Tuition reimbursement
- Vision care
- Wellness program
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
**Experience**:
- Hotel Front Desk: 2 years (preferred)
Ability to Commute:
- Toronto, ON M5G 1Z4 (required)
Work Location: In person