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Epic Support Specialist

3 weeks ago

Vancouver, Canada Axis Insurance Managers Inc Full time

**Axis Insurance Managers Inc. dares to be Elite. We strive to be the best in our industry, helping people protect what matters most to them. We innovate. We collaborate. We push ourselves, and one another, to be more than we were the day before. To work with us means approaching each day with a passion for what you do, knowing that you make a difference - to your clients, to your colleagues, to yourself.**

**We’re looking for people who are continuously growing - from Good to Great, from Great to Elite.**

**We’re looking for**_YOU_**.**

**_
As an Epic Support Specialist a typical day might include:_**
- Configuring new employees in Epic, adding appropriate structure, security, and visibility as required
- Updating configuration for existing employees moving to a new role, including updating structure, security, and visibility as required
- Planning, scheduling and coordinating training on Epic system and workflows to new employees, including Applied University (web) and live training
- Creating and maintaining training and support content, such as videos and reference materials
- Coordinating training to meet agency needs as identified through the Quality Assurance Program
- Participating as guest trainer in the Core Systems Competencies program, as needed
- Serving as first point of contact for employees, helping them to resolve workflow issues
- Working directly with Applied to troubleshoot errors as needed
- Maintaining an awareness of product updates that could impact and enhance agency operation
- Completing file reviews for new employees as part of the Quality Assurance Program
- Supporting corporate Quality Assurance Program as needed
- Supporting the development of new workflows and enhancement of existing workflows, as needed
- Participating in agency management conversions and amalgamations with regards to data mapping, workflow development, transaction entry, and training
- Helping with system clean-up efforts to improve data quality
- Maintaining security in accordance with internal controls
- Attending Applied and Applied Client Network courses to increase knowledge and skills.
- Adopting new collaboration software such as Microsoft Teams

**_ You are passionate about:_**
- Providing friendly, professional service
- Making a positive difference to those around you
- Sharing ideas and working with a great team of proactive, innovative thinkers
- Learning, growing, and pushing past barriers
- Living with integrity
- Taking ownership of your work and actions

**_You’re outstanding at:_**
- Building relationships - with clients, with underwriters, with colleagues_YOU_ are a people person
- Staying on top of prioritiesknow every deadline and live by your To-Do list
- Paying attention to the little things that make a big differencedot your I’s, cross your T’s, and check all your boxes to make sure it’s done right the first time
- Managing your timewith deadlines looming, keep your cool, knowing you’ve got this
- Proactively getting stuff donefollow up and follow through
- Working behind the scenes to ensure an exceptional customer experienceknowing that the customer expects excellenceand so do you

**_Must haves:_**
- Minimum 5 years’ experience in the general insurance industry
- 1-2 years’ experience in the Applied Epic Broker Management system
- In-depth knowledge of insurance procedures, workflows, and systems
- Training and/or Subject Matter Expert experience with Epic is an asset

**_What’s in it for YOU?_**
- Fun From team-building activities to contests and giveaways, holiday parties to virtual/in-person social events, we believe in building connections, knowing that a happy team makes a happy workplace
- Career potential & leadership opportunities. We pride ourselves on training and mentoring for success.
- Competitive Employee Benefits Plan. We offer medical, dental, long-term disability, AD&D, critical illness, EAP, and life insurance coverage for your & your family.
- Work/Life Balance. Our offices operate 8:30am - 4:30pm, so no evenings or weekends. And we offer competitive vacation time and flex work options, meaning more time for you to get out and do _YOU_.

**We’re excited to meet**_YOU_****

**_