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Customer & Digital Marketing Associate

2 weeks ago

London, Canada Wüfers Full time

**Key Responsibilities**:
**Customer Service**:

- Act as the primary point of contact for customer inquiries on social media
- Moderate customer interactions on social media (Instagram, Facebook, and TikTok)
- Develop and maintain customer service policies and procedures
- Monitor customer service trends and provide feedback and improvement ideas
- Develop standardize documentation to streamline the customer service experience

**eCommerce Merchandising**:

- Create Amazon and Shopify listings for each new product launch including but not limited to descriptions, image and listing formatting, tagging, and inventory syncing
- Update, manage, and maintain all listings with correct information
- Maintain and update Facebook/Instagram and Amazon Shops
- Share updates with internal and external stakeholders to keep everyone updated on inventory levels and product availability
- Maintain up-to-date knowledge of Wufers’ products and services
- Creating and maintaining listings of all current and future products (Titles, descriptions, images, prices, product specs, quantities, etc.)
- Create weekly & monthly reports that support future inventory forecasting and ordering

**Website Management**:

- Inspecting landing pages, product information, checkout options, and all other pertinent website-related systems to ensure their visual appeal, accuracy, and ease of use.
- Ensuring all product details are mentioned correctly
- Coordinating with the IT department to ensure website changes/updates are rolled out on time

**Preferred Skills and Qualifications**:

- 2+ years customer service experience in a professional setting
- 1+ years of experience with inventory management would be preferred
- Understanding and prior use of Shopify and Amazon Seller Central for e-commerce
- Excellent written and verbal communication skills
- A self-starter with the ability to work in a fast-paced remote environment and manage multiple tasks
- High attention to detail and accuracy
- Ability to work independently and collaborate with other remote teams
- Proven problem-solving, decision-making and analytical skills
- Strong customer service orientation and customer-focused mindset

**Job Types**: Full-time, Permanent

**Salary**: From $55,000.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in London, ON