Kitchen Leader

Kitchen Leader - Daytime

**Restaurant Vision**: Serve great food and care while supporting our community.

**Role Vision**: To lead others in the Back of House to achieve our mission and vision, while embodying the core values.

**Job Summary**

Kitchen Leader is responsible for day-to-day task management of the Back of House. They are leading the team to produce menu items in the Back of House in according to Chick-fil-A Pathway standards. They are to ensure that all food preparation is served to our highest food quality standard and that all food that is served, is served safely. They are also to ensure the Back of House is kept organized, clean and safe for all Team Members to work to their best performance.

Kitchen Leader must have a growth mindset, enthusiasm, a positive attitude, and proactive. Kitchen Leader is expected to act as role models for the team, lead groups of people, and help to alleviate pressure from others on duty. Kitchen Leaders are expected to demonstrate exceptional character.

In addition to these qualities, Kitchen Leader must provide constructive and positive feedback to all. To excel in this position, you must enthusiastically and passionately lead by example as you help to develop a strong team with a high standard of excellence.

**Primary Duties and Responsibilities may include**:

- Serve in an operational role in the Back of House
- Lead the Kitchen team each shift with a game plan and shift forecasts
- Manage Team Member performance, shift organization and staffing needs
- Ensure that Team Members follow recipes and read tickets to accurately prepare all orders
- Ensure that Team Members are extremely accurate with weights and measurements for all recipe items
- Ensure that Team Members work at a pace to maintain restaurant's established speed of service guidelines
- Communicate employee performance and policy/procedure violations to management for appropriate handling
- Strictly adhere to all Company policies and procedures
- Manage day-to-day responsibilities such as inventory management or food safety and quality audits
- Be responsive and aware of surroundings and communication updates
- Able to hold people accountable for fulfilling their role properly
- Proactively seek out tasks that need to be done
- Effectively train and develop Team Members and Trainers
- Maintain store cleanliness and organization and quality control
- Set and communicate goals and metrics to succeed (guest satisfaction scores, food waste, etc)
- Engage in and resolve customer complaints through genuine hospitality
- Perform physical activities such as lifting (up to 50 lbs.), balancing, bending, standing for long periods of time, walking, handling materials, boxes, equipment, pots, pans, and navigating shelving both high and low
- Act as role model for the new hires and existing team members
- Provide constructive and positive feedback to all team members with the E.S.R.M Model
- Enthusiastically and passionately lead by example while helping to develop a strong team with a high standard of excellence
- Maintain records of stock, food waste, etc.
- Prepare, cook, assemble, and package raw, hot, and cold food efficiently
- Clean back of house dishes and equipment
- Rigorously adhere to food safety and restaurant safety and security practices
- Other duties as assigned by Operator and Restaurant Leadership to meet business needs

**Behaviours of Success**:

- Ability to work in a fast-paced environment
- Strong leadership skills and abilities
- Demonstrate strong character and integrity beyond just the functional skill of a team member
- Strong people skills with a desire to serve team members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioural and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Must be mature, patient, professional, and have a growth mindset at all times
- Gracious, Stewardship, Driven, Builder

**Measure of Success**:

- Food that is served from the Back of House is served correctly and safely
- Daily Completion of eRQAs and food safety assessments are 100%
- BOH is effectively Winning the hearts of our guests everyday
- Embodying our vision, mission, core values and promise to the Operator
- QIV Score of 100%
- Food Safety Score of 1 with no High Risk Findings

**Expectations**:
Permanent Position. Schedule includes Monday to Saturday, as well as some holidays.

Hours of Operations: 10:30am - 10:pm. Hours may vary overtime.

Available to work from 9:00am to at least 5:00pm. Must be available to work Saturdays.

Expected hours: 32 - 40 per week
- Previous customer service experience an asset
- Previous leadership experience an asset
- Current Food Safety Certificate a must
- Analytical, with problem-identification and problem-solving capabilities
- General computer skills (e.g. MS Office)
- Excellent verbal and written communication skills
- Ability to excel in a fast-paced environm