Human Resources Advisor

1 week ago

Montréal, Canada Business Development Bank of Canada Full time

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:
- Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few- In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1- A hybrid work model that truly balances work and personal life- Opportunities for learning, training and development, and much more...

POSITION OVERVIEW

CHALLENGES TO BE MET- Manage the diverse situations by answering employees’ queries or routing them to the appropriate individual, while tracking issues and inquiries in the system.- Ensure that all the employees’ questions are fully addressed and escalate complex/difficult questions to the appropriate HR team or individual.- Prioritize and follow through to ensure that each case is fully resolved.- Keep up to date with HR policies and processes and ensure that the databases are up to date to be able to answer employee questions.- Leverage, promote and identify opportunities for employee self-service capabilities.- Support Human Resource business partner with administrative tasks, presentations to the business and other proactive solutions that can enhance the employee journey according to business needs.- Complete additional HR projects to streamline processes and leverage technology to make it easier for employees to access HR services in a timely manner.- Use the information and data generate statistics and reports to support our Human Resource Business Partners and identify KPI’s to better support business needs.

WHAT WE ARE LOOKING FOR- Bachelor's degree in Human Resources, Industrial Relations or other relevant degree- Certified HR professional designation (CHRP/CIRC) an asset- 3-5 year of experience in human resources, especially in an advisory role- Workday knowledge an asset- Excellent client service skills on the phone and in writing- Bilingualism- Excellent understanding of HR programs and practices and ability to explain them to employees- Sense of urgency and continuous improvement mindset- Detailed-oriented and comfortable working in a fast-paced environment- Strong interpersonal skills- Strong oral and written communication skills in both official languages (English & French)- Experience using HR Information systems and good knowledge of Microsoft Office

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