Clinical Team Lead

The Client Service Team Leader, under the direction of the immediate Supervisor, oversees the coordination of client care schedules by the Client Service Coordinators. S/he also arranges client care and service, schedules Field employees and maintains scheduling information and data as required. The Client Service Team Leader manages difficult situations related to client care and/or employee schedules and takes an active role in the implementation and maintenance of scheduling systems.
- DUTIES AND RESPONSIBILITIES- Oversee client service coordination area in consultation with the Supervisors; facilitate/promote the filling of all service requests; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees; monitor and promote consistency of caregiver assignments and coordination of services.
- Arrange systems training for Client Service Coordinators.
- Handle and document prospective client inquiries regarding requests for care and service.
- Notify clients and Field employees regarding initial and ongoing schedules.
- Problem-solve issues related to scheduling Field employees and/or client care and service.
- Complete data entry and maintain accurate and current scheduling documentation.
- Assist with the supervision, recruitment and orientation of Field employees as requested.
- Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
- Market and promote Bayshore Home Health in keeping with the individual Branch Office Sales and Marketing Plan.
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Complete other tasks as requested.

Job Qualification

**ABOUT THE ROLE**

The clinic lead, under the direction of the Specialty Pharma Supervisor and/or Regional Specialty Pharma Manager, delivers and monitors specialized infusion or injectable pharmacological treatments in the home or clinic setting.

The infusion nurse is responsible for monitoring the client for infusion related reactions (intervening as required), accurately documenting the procedure, and submitting reporting in a timely manner.

The clinic lead is expected to maintain effective communication with the Specialty Nursing Supervisor to ensure patient safety and satisfaction. Specialized pharmacological training will be provided.

The clinic lead is responsible for the day to day operations of
their assigned infusion clinic, including clinic cleanliness, maintaining all infusion clinic standards and a high level of patient satisfaction.

This career will allow you to develop a specialty in infusion services with opportunities to attend conferences and participate in clinical trials. Bayshore has a focus on nursing education and provides many opportunities for nurses to advance their professional growth.

**A DAY IN THE LIFE**
- Develop and review nursing care plans that are individualized to each client;
- Conducts patient health assessments and medication administration teaching;
- Obtain IV access through peripheral IV initiation or central line access (PICC, IVAD, etc.);
- Prepares and administers a variety of specialized intravenous or injectable pharmacological treatments;
- Provide client care by utilizing the skills of observation, assessment, nursing diagnosis, counseling, health teaching, and reporting any adverse events to immediate supervisor or required stakeholders;
- Perform routine nursing duties in accordance with company policies and procedures, and provincial body standards;
- Provide patient centered care according to the established care plan or medical directive;
- Perform specialized nursing procedures for which recognized training and current competency have been demonstrated and completed;
- Observe and document client conditions;
- Maintain a cleanly clinic up to Bayshore standards;
- Ensures daily, monthly and yearly clinic logs are maintained;
- Ensures all equipment within the clinic space is functioning and calibration is coordinated based on equipment maintenance requirements.
- Assists with clinic tours as requested by the Specialty Pharma Nursing Supervisor or Specialty Pharma Nurse Manager

Additional Responsibilities
- Acts as a resource to o