The Sutton Place Hotel at Revelstoke Mountain Resort is a luxury 4-star hotel, located directly opposite the gondola and activities that provide experiences of a lifetime for our guests.

The Sutton Place Hotel and Revelstoke Mountain Resort (RMR) are a division of Canada's largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for endless outdoor adventure, big mountain riding and an authentic Canadian resort town. If you love to connect with people and have a passion for providing an exceptional hospitality experience, then we invite you to join our Sutton Place Family
- Recruiting, training, motivating, and coaching team members to provide exceptional service to our guests.
- Reports to the Front Office Manager/ Operations Manager and collaborates with all other department leaders.
- Ensuring that Health, Wellness & Safety standards are met and are completely familiar with hotel emergency procedures.
- Review daily and future arrivals and all information pertaining guest requests, payment, and group activities. Take necessary action or corrections as well as communicating information to all departments involved. Ensure VIP and known repeat guests receive special attention and recognition.
- Coach and develop Guest Service team members and take corrective action whenever necessary.
- Respond to and create solutions to any guest issues that may arise.
- Effective planning, problem-solving, budgeting & reporting in order to continually improve operations & efficiency, and achieve service goals as well as financial targets.

**Requirements**:

- Minimum three years Guest Services, Concierge or Bell leadership experience, in a similar 4+ star hotel/ resort environment
- Strong knowledge of all facets of Concierge & Bell operations, with a commitment to service excellence, and the ability to develop effective training programs
- Exceptional interpersonal skills, with clearly demonstrated leadership and motivational abilities
- The initiative to identify opportunities for improvement and resolve them in a timely manner with sound decision-making skills
- Strong organizational skills & outstanding attention to detail, with an emphasis on achieving objectives within deadlines
- Degree/Diploma in Hospitality Management or comparable experience is preferred but not required.
- Working knowledge of MS Word, Excel, Hotel PMS systems.

**Benefits**
- The Sutton Place Hotel Revelstoke offers competitive salary packages, an incredible work environment, and career advancement opportunities.
- Complimentary Season's Pass to Revelstoke Mountain Resort
- Reciprocal deals on lift tickets at other local mountains
- Third Party partnership discounts for all employees.
- Extended Health, Dental, Vision Care after 6 months of full-time employment.
- Matching RRSP program (after 1 year of service) for full time employment only.

SUMMATION:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the mínimal requirements of the applicable skills required.

**ABSOLUTELY NO PHONE CALLS PLEASE