Case Manager

Company Profile:
This is a wonderful team-based working environment, and an opportunity to work with a great team of people who are dedicated to helping and making a difference in people's lives.

**Job Description**:
**Role Summary**

Instrumental in establishing the foundation for the Sustainable Employment outcomes of the Clients, the Case Manager (WorkBC Services Specialist) will be responsible for providing both virtual and in-person WorkBC Assessments and Case Management for Clients interested in Case Managed Services. This key role will have a depth of knowledge and experience in both Assessment and WorkBC products and services as it relates to all Client Inclusion Groups, and allows for the development and maintenance of an ongoing and meaningful rapport with Clients throughout their successful participation in the WorkBC Employment Services program. Effectively managing Client cases, this position will essentially ‘know it, tell it and sell it’ as it relates to the management of Client cases; and the support, motivation and monitoring required therein.

**Key Responsibilities**

**Client Assessments**

Supporting a meaningful experience, and the long-term ‘buy-in’ of the Client’s participation in the WorkBC Employment Services program, responsible for providing general consultation and conducting assessments for Case Managed Services that ensure the appropriate service referrals are made, by:

- Conducting Client Needs Assessments to determine individual Client needs and match them to the appropriate suite of services and financial supports.
- Creating mutually agreed upon Action Plans and subsequent revisions as required in support of the long-term employment and retention success of the Client.
- Assessing and documenting a Client’s financial need, and signing the appropriate documentation as required according to MCES/WorkBC Employment Services Program policy.
- Determining if a Disability Related Employment Needs Assessment (DRENA) and further specialized assessment is required in order to better understand individual Client barriers and assist with effective case management, employability and job retention.
- Thoughtfully directing and referring Clients to the appropriate WorkBC program and service (i.e., WorkBC AS, WorkBC AT, WorkBC ES MCES Case-Managed or Self-Service and/or an Approved Sub-Contractor for Case Management Services).

**Case Management**

Supporting the ongoing establishment of a meaningful and productive working relationship with the Client, that encourages Client ownership, responsibility and accountability in relation to the steps required to meet their employment objectives, by:

- Reconfirming eligibility and further developing the Client’s personalized Action Plan, and revisions as required therein; fully documenting the Client’s employment objectives, strengths, considerations, and needs as they relate to the outcomes required of the WorkBC Employment Services Program; inclusive of initiating Job Search and/or Retainment Plan(s).
- Consistently updating and supporting the Client’s receipt of what is outlined within their Action Plan document as it relates to WorkBC Employment Services Case-Managed Services.
- Practically supporting Clients in their ability to access the resources needed to attain the goals and objectives outlined in their Action Plan.
- Further determining eligibility and requirements of the Client as it relates to appropriate Financial Supports.
- Entering into one or more WorkBC Employment Services Client Agreements with the Client for Case-Managed Services and/or Financial Supports; ensuring coordination with Operations on Agreements
- Establishing the parameters of the WorkBC Employment Services Program and expectations of Client therein.
- Maintaining contact with the client to support, motivate and monitor client progress through the provision of one-on-one coaching and support that utilizes a customized approach appropriate to supporting the individual characteristics and needs of each Client.
- Providing Basic/Essential Life Skills training to Clients if and as required.
- Maintaining up to date client information and progress (including Client rationale) in ICM and MCES databases (i.e., ClientConnect), ensuring the current, complete and accurate documentation of all communications with participant, Ministry, and other relevant stakeholders.
- Working closely and collaborating with Job Search and Retention Specialists to ensure Clients are afforded a team approach and support in relation to their identified employment and retention goals.
- Preparing cases to close or transfer in an accurate and timely manner to ensure support of consistent client-service.
- Continually utilizing and communicating knowledge, information and insights gained through Client interactions and local labour market intelligence to MCES Management as needed.
- Developing and maintaining a collaborative relationship and referral resource network with app