Room Ambassador

**Position: Room Ambassador - Housekeeping**

**POSITION**: Permanent Part-Time

**HOURS OF WORK**:16-24 per week

**REPORTS TO**: Housekeeping Supervisor

**Position Summary**:
Ensure total cleanliness of assigned guestrooms to ultimately exceed guest expectations. Respond to guest inquiries relating to the delivery of guestroom supplies.

**Responsibilities**:

- Clean bathroom and guestroom thoroughly; bathtub, toilet, sink, walls, mirrors, tiles, counters, floor surfaces.
- Adhere to cleaning procedures and follow “Commitment to Clean” and hotel standards.
- Strip and make beds, changing bed linens, which require lifting bedspreads weighing a maximum of 50 lbs.
- Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
- Vacuum, sweeping
- Empty garbage and recycling receptacles
- Replenish all guestroom supplies
- Replenish amenities, linens, and supplies in a housekeeping supply cart
- Sign for room keys,
- Retrieve, pushcart to assigned rooms and restock
- Visually inspect room for cleanliness and appearance and advise supervisor of completion of room cleaning.
- Comply with attendance guidelines and be available to work as scheduled.
- Report guestroom deficiencies to immediate supervisor
- Adhere to hotel, brand, and required cleaning guidelines
- Perform any other job-related duties as assigned by Supervisor, Management, and/or ownership.

**PHYSICAL DEMANDS**:

- Able to push and/or pull equipment weighing up to 100 lbs.
- Requires lifting bundles of linen weighing up to 75 lbs.
- Able to scrub and scour surfaces, extending arms overhead to perform cleaning tasks
- Able to work in confined spaces.
- Extended periods of time standing, walking, lifting, bending over, stooping.

**REQUIRED SKILLS AND ABILITIES**:

- Flexible - able to work weekends, evenings, and some holidays.
- Excellent work ethic; must be honest and work well with others.
- Demonstrated knowledge of the practices and theories normally acquired in a related field or an equivalent combination of relevant education and relevant work experience.
- A thorough understanding of customer service
- Marriott or hotel chain working experience is an asset however, extensive training will be provided.
- Ability to effectively communicate in English (verbally and/or non-verbally) to guests and Associates.
- Self-starter and great disposition.
- Professional appearance and positive attitude.
- Willing to “pitch-in”, support co-workers, and a team player.
- Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand or walk for extended periods of time. Note: Lifting may include equipment or furniture weighing up to 100 lbs.
- Understanding of instructions from supervisor(s) and Management
- Must be able to commute in a reasonable amount of time and arrange personal transportation to/from the Hotel.

**This position is ideal for someone who is**:

- A hospitality professional with previous Marriott, laundry, housekeeping, or another related experience
- Dependable, reliable, and detail-oriented
- Demonstrates integrity, honesty, and delivery of high moral and ethical principles.
- People-oriented -- enjoys interacting with people.
- Adaptable/flexible -- enjoys work that requires change, new direction, can take on responsibilities and duties as needed.
- Ability to prioritize and organize work.
- Goal-oriented -- enjoys a challenge, thrives on results, and is able to work within deadlines and change.
- Independent - can work with little or no direction and well in a team environment.

**Health & Safety**:
The incumbent is required to work in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton, corporate and departmental policies and procedures related to Occupational Health and Safety and current laws and by-laws

**Terms of Employment**:
Comply with attendance rules and be available to work as scheduled.

The hiring process may include an interview, practical evaluation, and assessment as part of the selection process.

It is the responsibility of the applicant to supply qualifying licenses and related experience relevant to the qualifications outlined above for this job. Based on the criteria outlined, this posting is open to all applicants.

Applicants must have a valid “G” driver’s license and/or dependable transportation to report to work.

The TownePlace Suites Hamilton is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our core values and corporate culture, the TownePlace Suites hotel is committed to equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Accommodation will be provided for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact the hiring manager as soon as possible to make appropriate arrangements.

This description excludes non-