Retail Sales Associate

2 weeks ago

Vaughan, Canada LUGGAGE CITY Full time

COMPANY NAME: Luggage City
EMPLOYMENT CATEGORY: Full Time
HOURS: 25-35 hours per week (5 days a week, including weekends)
RATE OF PAY: $16-$18 plus commission & bonuses
LOCATION: Weston Road & Highway 7

ABOUT US:
Retail and Trading in the industry of luggage, bags and leathergoods

JOB DUTIES:

- Greet customers and determine their needs and wants
- Providing exceptional customer service with a can-do attitude and friendly demeanor
- Recommend merchandise based on individual requirements
- Provide advice to clients regarding particular products or services
- Explain the use and advantage of merchandise to customers
- Advise customers on how to care of merchandise and warranty coverage
- Quote prices and discounts as well as return policy, warranties and product availability dates
- Process customer transactions, including; sales, returns & exchanges. Use computer POS sales system and accepting payment through cash, credit card, gift cards
- Support E-commerce department with preparing any in-store pick-ups at your location or orders going out
- Assist in display of merchandise to present a professional and appealing look
- Maintain a clean and customer-friendly environment in the store
- Assist with marketing effort and promotional campaigns to help store sales
- Maintain sales records for inventory control and help with forecast and order if required

(Opportunity to promote to store manager)

SKILLS & QUALIFICATIONS
- Basic reading, writing, math skills, experience with computers
- Loves to travel and has an interest in luggage, leathergoods and/or willingness to learn and become a luggage expert
- Enthusiastic and eager to learn (who knew there were so many luggage brands)
- Proven sales ability & prior experience in sales with a desire to succeed
- Minimum 1-year work experience in Canada (preferred)
- Mature, likeable, teachable and reliable (great customer service starts with YOU)
- Has strong organizational skills and the ability to multi-task in a fast-paced, ever-changing environment.
- Punctual and Flexible to work evenings, weekends and holidays
- Ability to multi-task customer service, administrative & other duties
- Self-motivated and able to work with little supervision
- Ability to ensure that customer loyalty is built and maintained by providing the ultimate shopping experience and by resolving most customer issues or complaints smoothly at the store level in a timely and positive manner
- Upbeat, optimistic, a good listener and friendly
- Speaks English fluently and able to communicate clearly and concisely, both orally and in writing. (Italian, French, Spanish, Chinese are assets)

**Additional Benefits**:In addition to a competitive salary and opportunity for career advancements within the company; we offer comfortable fun and respectful work environment, bonus scheme, spiff program, company store discount and more.

**Job Types**: Full-time, Part-time

**Salary**: $16.00-$18.00 per hour

**Benefits**:

- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay

COVID-19 considerations:
All customers and staff are required to wear a mask, curbside pickup available, common surfaces are sanitized regularly, all staff on duty have received at least their 1st covid vaccination.

**Experience**:

- sales: 1 year (preferred)
- customer service: 1 year (preferred)

Expected start date: 2021-06-21

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