Front Desk

**Downtown Torrance **is the place to be

With Clear Lake Brewing Co, The Cottage by Cottage Springs, El Gringos Cantina and Muskoka BeerSpa there is a lot going on

**Muskoka BeerSpa** is an eight acre oasis, with hot and cold pools, saunas and steam rooms, waterfalls and whirlpools, cabanas and cocktail bars.

We host overnight guests, day visitors and those just popping in the Restaurants for a bite.
A full service property with a new and fun twist on the spa experience.

We’re looking for fun, hard working, ‘build the team - live the dream’ staff members that want to be part of one amazing property.

**Front Desk Agents** will be the first impression for guests and provide welcoming, efficient service for cabin check in, check out, day visitors, spa appointments and general information about resort and local attractions. Theywill deliver an atmosphere where fellow staff and guests feel appreciated, comfortable, and well attended to at all times.

**Duties and Responsibilities**
- Responsible for checking guests in and out of the resort
- Issues room keys, pamphlets, towels, lockers
- Answers various questions from guests
- Ensure Spa visitors are of legal age
- Computes bills, collects payment and makes change for guests.
- Runs various reports on the computer for management.
- Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
- Answer phone and make resort bookings and/or spa appointments
- Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
- Monitor and communicate with guests via consierge phone
- Clean and tidy front desk area/retail area
- Assist with retail sales in swag shop
- Refer all inquiries to the appropriate individuals, divisions, or departments across the property
- As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
- Provide information to staff and/or clients about special activities.
- Observe and report any security issues to the Manager.

**Education & Experience**
- Must be a creative self starter, work both independently and as part of team, able to meet deadlines and excellent interpersonal skills
- Detail oriented with the ability to multi task
- Positive and passionate about Muskoka and Craft Beer and able to convey welcome enthusiasm with guests and callers
- Reliable and punctual
- Flexible schedule, holidays, weekends with varying shifts.
- SMART serve certified
- **Opportunity for some start dates as soon as Early to Mid-April.**_

**Benefits**:

- Flexible working hours
- On-site parking
- Wellness programs
- Access to Resort Amenities

**Part-Time and Full-time positions available.**

**Job Types**: Full-time, Part-time
Part-time hours: 24 per week

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekend availability

Work Location: One location