Customer Growth Manager
7 days ago
**Who Are We?**
UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually in Canada, from Coast to Coast, and is rapidly expanding across the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and international e-commerce clients.
**What Do We Offer?**
The Customer Growth Manager is crucial in ensuring that the company's retail and SME operations comply with our operational procedures. This role not only aligns and integrates the retail business line with the large account sales department but also serves as an integrator between all the departments focusing on sales and business development. The position requires a visionary professional who has a robust background in customer management and a thorough understanding of retail, cross-border logistics, alongside strong sales skills and an appreciation for the needs of small customers. Utilizing their expertise and unique insights, they shape the company’s tactical direction, streamline processes, and reduce operational risks. As a recognized expert in their field, they offer strategic guidance to promote operational excellence and enhance teamwork across departments.
**Requirements**
- Develop and implement procedures to streamline customer management and reduce operational risks.
- Serve as the primary liaison with internal stakeholders to address sales, shipping, and compliance-related matters.
- Conduct regular audits and assessments to ensure conformity with internal and external regulations and standard procedures.
- Collaborate with IT and operational teams to integrate technology solutions that enhance service levels and address customer needs.
- Mentor and train internal teams on best operational practices and business requirements for the SME market.
Drive initiatives that enhance the efficiency and effectiveness of cross-border operations for marketplace sellers.
**Related Work Experience**
Possesses 6-8 years of professional experience, demonstrating strong expertise in sales, business development, retail, customer management, and cross-border operations. Experience in managing operational processes and driving improvement initiatives in a startup environment is extremely desirable.
**Formal Education or Equivalent**
Bachelor’s degree in Business Administration, Logistics, International Trade, or a related field.
Advanced certifications in compliance, trade regulations, or supply chain management are preferred.
**Skills**
Exceptional understanding of the needs of small and medium online sellers, expertise in customer management, marketplace and platforms regulation as well as cross-border logistics operations. Possesses advanced analytical and problem-solving skills, coupled with acute business acumen, allowing for quick comprehension of new business ideas and the ability to assess risks and implement effective mitigation strategies.
Demonstrates the ability to work both independently and as part of a team. Strong interpersonal communication skills enable effective influencing and collaboration across diverse teams. Additionally, brings proven sales abilities with extensive expertise in identifying market opportunities, engaging potential clients, and support sales team on closing deals, which complement overall business strategies.
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