Channel Support Manager

Who we are At Moneris, we are looking for impact-driven people to join us in re-imagining commerce. As Canada’s largest payment processor, we know that the best products and merchant experience must come from great people. Which is why we are committed to you, your wellness, and your growth. If you’re ready to make your mark on the future of FinTech, come join us at Moneris What you'll do You will provide management to key Moneris relationship with ISO's and support the Director/Manager of ISOs in long-term planning on projects intended to increase profitability. This includes identifying projects which improve the value proposition between Moneris & ISO's. Included is measuring satisfaction, education on products and services, meeting key metrics outlined in the ISO's contracts all in collaboration with Moneris internal departments.- Assist Manager, Business Development-ISO to identify potential opportunities for new strategic relationships to expand sales channels within the Canadian market. Identify and implement growth strategies to increase revenues and market share.- Prospect and research potential new partners to uncover opportunities for ISO team.- Identify potential opportunities for product and strategic partnerships enhancements across ISO channel.- Input all leads and associated documentation into Salesforce. Auditing of leads amongst ISV & TPA team to avoid duplication.- Contribute to achievement of assigned revenue targets associated with the ISO's partnership- Build on ISO boarding process, responsible for tracking enhancements whilst sharing with TPA & ISV to ensure consistency- Responsible for ongoing documentation and handling of Risk and compliance requirements specific to onboarding for net new ISO along with "special" accounts/ agent specific, contract agreements. Documenting and refining process to achieve maximum efficiency- Audit accuracy of ISO reporting collaborating with pricing, Sales analytics, data platforms, finance, and business advisory- Assess and track compliance mandates, PIR, projects, VAS, scope, communication, and adoption of said- Responsible for proactive tracking of ISO service levels based on Atlas ISO monitoring- Establish and cultivate Marcom ISO program to facilitate messaging aligned with Moneris promotion/product launches- Perform regular audit of Partner agreements to ensure amendments performed promptly.- Work with Sales analytics, Business advisory & data platforms to create an ISO dashboard reflecting VAS/new products capturing what is in place vs new opportunity per ISO. What you bring _Must-have..._)- Bachelor’s Degree in Business/ Commerce/ Marketing or a related field of study; Equivalent work experience may be considered a substitution- 5-7 years of industry experience with 3-5 years of proven relationship management experience- Proficient with Microsoft Windows/ MS Office Application and Tableau- Proven track record in providing excellent customer service and complex contract negotiations- Fluent in English (reading, writing, and verbal)- Ability to navigate the complexity of the organization and work effectively with others to progressively improve Partner Management- Strong business acumen with analytical ability to assess the business needs to effectively drive the business forward - Nice to have..._- Previous experience in the payment industry- Knowledge of merchant acquiring industry, relationship management, and sales would be considered an asset- French - Spoken & Written What you get- Emphasis on Wellness - Meeting Free Fridays (MF2), company-wide holiday closure, just to name a few- RRSP matching & defined contribution pension plan- Flexible benefits package starting from day 1- Thrive in a Hybrid or Remote Model - including a tech peripheral rebate- Extensive learning & development programs and resources - plus unlimited free access to LinkedIn Learning and Udemy courses- EAP (Employee Assistance Program), Educational Assistance and Recognition Program- Employee perk program with incredible discounts for over 2,400 vendors- Get involved in one or many of our Moneris Committees and Employee Resource Groups - Inclusive Workplace Council (IWC), Black Employee Network, just to name a few - Learn more about how Moneris is striving to be at the forefront of Fintech