Security & Emergency Control Centre Operator

**Position Summary**

Risk Control Canada Inc. is seeking a highly capable and dependable Security & Emergency Control Centre (ECC) Operator to join our Protective Services team at a remote mine site. The ECC Operator is the communications and coordination hub for site-wide security, safety, and emergency operations. This role involves managing incident reporting, monitoring security and life safety systems, coordinating emergency responses, and supporting field teams through radio and dispatch.

This is a fly-in/fly-out position based on a 3 weeks on / 3 weeks off rotation, working 12-hour shifts while on site. Meals, accommodations, and travel are provided.

**Key ResponsibilitiesEmergency and Security Communications**
- Monitor and manage all incoming calls to the Emergency Control Centre, including security, medical, fire, and operational emergencies
- Act as the primary point of contact during emergency incidents, including incident logging, escalation, and communication to site leadership

**Monitoring and Systems Oversight**
- Monitor CCTV systems, intrusion alarms, access control, fire panels, and other life safety systems
- Respond to system alerts and alarms in real-time and dispatch resources accordingly
- Log and document all critical activities in accordance with reporting protocols
- Oversight of access control systems, ensuring only authorized personnel are allowed site access
- Supervision of ID and badging processes, including issuing and revoking credentials as needed
- Regular review and monitoring of CCTV footage for anomalies, risks, and post-incident analysis

**Incident Reporting and Documentation**
- Maintain accurate, timely, and professional records of all incidents, shift activities, and response actions
- Support investigations by preparing detailed incident summaries and assisting with evidence retention
- Ensure reports meet company standards and client expectations
- Logging of security patrols, shift activities, and incident responses for all on-site security personnel

**Administrative and Operational Support**
- Support visitor and contractor access control procedures
- Maintain awareness of personnel on site (e.g., using people-on-site logs or tracking systems)
- Conduct regular system checks and shift change handovers to ensure continuity of operations
- Compilation and reporting of security statistics and trends to site security superintendent

**Qualifications & Experience**
- Minimum of 2 years of experience in a security, emergency communications, or operations center environment (industrial, military, mining, or similar settings preferred)
- Valid Alberta Basic Security Training (ABST) certificate or provincial equivalent considered an asset
- First Aid/CPR (Level C [Intermediate First Aid]) certification required
- Previous experience with emergency response, radio dispatch, or industrial safety procedures is a strong asset
- Proficient with security software platforms, CCTV systems, and Microsoft Office
- Clear criminal record and ability to obtain mine site security clearance

**Key Competencies**
- Calm and decisive under pressure
- Excellent verbal communication and multitasking abilities
- Strong attention to detail and situational awareness
- Reliable, professional, and comfortable working in isolated or remote environments
- Strong documentation, writing, and reporting skills

**Working Conditions**
- Remote mine site location (fly-in/fly-out)
- 12-hour shifts, including both day shifts and night shifts, on a rotational schedule (3 weeks on/3 weeks off)
- Accommodations, meals, and site amenities provided
- Remote living conditions

Pay: $23.00-$37.00 per hour

**Benefits**:

- Dental care
- Extended health care

Flexible language requirement:

- French not required

Schedule:

- 12 hour shift

Licence/Certification:

- security licence (preferred)
- clear criminal record (required)

**Location**:

- Edmonton, AB T6R 3L6 (preferred)

Work Location: In person

Application deadline: 2025-05-29