Cleaning Supervisor

2 weeks ago

Guelph, Canada SERVPRO of Guelph Full time

**Benefits**:

- Dental insurance
- Opportunity for advancement
- Training & development

**Summary**:
Rate of pay for this position $24-$26.00 per hour. Health and dental benefits available.

**Primary Duties**:

- Provide supervision of operational activities. This includes oversight and training of all staff, sub trades and vendors.
- Maintain job costing records on all files, material used, inventory and equipment.
- Monitor job site drying strategies, moisture mapping and taken required readings using thermohydrometers and moisture meters.
- Measure, document and scope jobs site that have been affected by Fire, Water, Wind, Vandalism etc.
- Prepare daily work orders for staff, weekly/month schedules.
- Maintain constant communication with management, staff, and vendors.
- Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience. Meeting with the customers regularly to ensure satisfaction. Review and implement systems, software, and score cards to improve customer satisfaction.
- Manage staff development of the Production/Restoration division. Servpro training on fire, water, odour, reconstruction, and etiquette. Using exclusive training software provided by Servpro.
- Work closely with the General Manager and Owner to ensure operations remain compliant with legal and regulatory requirements.
- Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, consumables, and compliance.
- Job file audit to be prepared and reviewed weekly.
- Analyze the efficiency of existing team processes and procedures to enhance and sustain service standards.
- Communicate with insurance adjusters, brokers, property managers and commercial clients providing job updates, cause of loss, quantity of damages and time.

**Education and Experience Requirements**:

- Business admin or Business management diploma.
- IICRC certification in Water and Fire.
- Minimum 1 year experience using industry related software (Xactimate, XactAnalysis, Encircle, Matterport, Drybook)
- Minimum 2 years Water and Fire restoration experience.
- Minimum 3 years of experience in business and/or management operations.
- Knowledge of industry equipment, drying techniques and moisture reading devices.
- Aerial lift and aerial work platform Certification.
- Workplace Hazardous Materials Information System (WHMIS) Certificate

**Physical and Work Environment Requirements**:
This position routinely works in an office environment; however, field visits and field management will require jobsite activities. Occasional jobsite activities may involve walking and standing for long periods of time, driving, sitting, climbing ladders, utilizing scaffolding or lifts, pushing/pulling/lifting/carrying objects, working around chemicals, and working overhead.

**Normal Working Hours, Additional Working Hours, and Travel Requirements**:
This is a full-time position working 7:00 a.m. - 5:00 p.m., Monday - Friday, 45 hours per week. This position frequently requires long hours (beyond 8 hours a day), including evenings and weekends, as needed. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.
- All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever._

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