Indigenous Cultural Advisor

BC Emergency Health Services
Burnaby, BC (Hybrid)
Permanent, Regular, Full Time, Non-Contract
Pursuant to section 42 (3) of the British Columbia Human Rights Code, preference will be given to applicants of Indigenous Ancestry. Please self-identify in your cover letter/resume.
BC Emergency Health Services (BCEHS) is hiring an Indigenous Cultural Advisor.
Role Summary
In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Indigenous Cultural Advisor (ICA) supports integration with existing navigational and advocacy support currently provided by community and regional health authority partners and supports Indigenous communities and organizations to improve access to appropriate care. The ICA acts as a resource for both Indigenous clients and healthcare providers to ensure the provision of care is culturally safe and client-centered and supports the improvement and performance of health care services through the promotion of cultural safety and cultural humility training and education for staff and employees of PHSA. The ICA facilitates relationship building between Indigenous communities, PHSA programs and services and community sites/clinics within the region. The Indigenous Cultural Advisor provides support and advocacy for clients by facilitating and coordinating access to health care services, addressing cultural/spiritual needs, and networking with Indigenous and non-Indigenous health system and community partners.
What you'll do
Collaborates with the leadership team on special projects to develop and facilitate BCEHS programs related to organizational culture and team effectiveness, change management and leadership development.
Develops and partners with leaders and staff on change management and process improvement, such that best practice change management is universally utilized across BCEHS and engages partners from initiation to implementation of the change.
Provides and facilitates education opportunities for all staff about the unique experiences and priorities of Indigenous patients/families and the requirement of enhancing cultural safety and humility, supported by trauma-informed practices.
Advocates for indigenous specific support and provides client support services within the Emergency Health Services care system by initiating and maintaining working relationships with Indigenous clients to assess their needs and ability to access and receive culturally safe care. Supports clients, as requested, to understand, access, and navigate health care services.
Provides support and acts as a resource, as required, for healthcare providers and other staff members,, by bringing an Indigenous-specific, culturally safe, decolonizing, and promote change management of Indigenous and non-Indigenous patient/client care.
Supports frontline staff (paramedics and dispatchers) in accessing or coordinating indigenous specific services within the designated region. As required, coordinates client referrals to and from interagency, Indigenous communities, Indigenous organizations, and other healthcare programs and improve access to PHSA services.
Maintains and updates appropriate documentation and records related to the needs of Indigenous patients in the health care system. Develops and maintains a regional inventory of care related programs and services for clients.
Supports the development of regional strategies to improve care for Indigenous patients by engaging Indigenous communities, organizations and other health system partners within the region, and work in partnership with organizations including, but not limited to, Metis Nation of BC, BC Association of Aboriginal Centre, and the First Nation Health Authority as appropriate.
Reviews current learning courses and identifies gaps where indigenous cultural safety and anti-indigenous racism exist; provides constructive feedback to revise current education/training materials and develops new processes to deliver the educational and training materials.
Reviews complaints from Patient Care Quality Office involving indigenous persons are filed. Assists in providing education, and consultation when verbal and written responses are required stemming from the investigation.
Advocates for indigenous specific support and provides client support services within the Emergency Health Services care system by initiating and maintaining working relationships with Indigenous clients to assess their needs and ability to access and receive culturally safe care. Supports clients, as requested, to understand, access, and navigate health care services.
Liaises and supports management in all aspects by initiating, attending, and supporting introductions with the Nations and BCEHS.
Participates in committees, events and working