Dairy Department Manager

2 weeks ago

Brampton, Canada Loblaw Full time

**Overview**:
To ensure the efficient functioning of the Dairy department, providing customers with the best quality dairy products, ensuring courteous, timely customer service.

**passion & commitment to customer service is a key driver for our Company**

**Duties and Responsibilities**:

- Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience
- To direct and supervise all Dairy staff to secure efficient and courteous customer service;
- To respond immediately to any customer inquiries, requests and complaints, ensuring courteous customer relations at all times;
- To maximize sales and gross profit, ensuring sales’ goals and budgets are met;
- Responsible for ordering, receiving, inventory and display of merchandise;
- To hire all part-time staff and train new employees;
- To schedule all Dairy clerks ensuring the strict control of wage costs;
- To interpret and administer Company policy and ensure compliance with the union contract;
- To ensure the maintenance of equipment as well as the safety and sanitation of the department;
- Exceptional customer service skills
- Excellent communication and interpersonal skills;
- Flexibility to work a variety of hours which include days, evenings, night shifts, and weekends;
- Ability to work in a fast-paced environment under pressure;
- Three to five years’ experience in the retail Grocery industry;
- Prior management experience a definite asset;
- Excellent communication and interpersonal skills;
- Minimum Grade 12 Diploma;
**How You’ll Succeed**:
We are committed to creating a diverse and inclusive workplace.
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.

**NOTE**: The Employer noted in this posting is an independently owned corporation (“Franchisee”) which is licensed to use the “FORTINOS” trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.

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