People Operations Business Partner

Driven by the mission to democratize education, Paper is the largest provider of educational support, supporting millions of students through partnerships with thousands of school districts. Paper helps deliver true educational equity through their category leading Educational Support System (ESS) that offers virtual access to 24/7 tutors and essay reviewers. Founded in 2014, Paper philosophically believes that all students should be given the tools and resources to reach their academic potential, independent of socio-economic status, geography, language or other barriers. We are headquartered in Montreal, Quebec with remote employees across the US and Canada. Paper is proud to have been named by GSV as one of the most transformational growth companies in digital learning.

As an experienced and results-driven People Operations Business Partner, you will work directly with the organization's senior leadership to develop and direct an HR agenda that closely supports our organizational goals. Reporting to the Team Lead, People Business Partners, you will be responsible for aligning our HR initiatives and functions with business objectives and business needs, aligning staff to business objectives, enhancing staff performance, supporting employee development, planning strategic HR initiatives, designing succession plans, and maintaining staff relations.

**Responsibilities**:

- Consult with department leaders and provide daily HR guidance.
- Analyze employee trends and metrics with the HR department.
- Monitor and report on workforce and succession planning.
- Resolve complex employee relations issues; perform E/R intake and investigations (escalate as needed).
- Work closely with management and employees to improve work relationships, build morale and increase productivity and retention.
- Provide HR policy guidance; educate both current and prospective employees on company policies regarding job duties, working conditions, safety, wages, career advancement opportunities, employee benefits and programs etc..and recommend changes.
- Identify training needs for teams and individuals and assist with training initiatives.
- Suggest new HR strategies and participate in continuous improvement of department and HR related processes.
- Administer employee terminations and transfers.
- Administer performance management programs and compensation.
- Ensure effective exit interviews and provide management with analysis and recommendations.
- Operate with autonomy and discretion.
- Provide general information and assistance internally and externally.
- Support a 24/7 environment that has multiple shifts and a significant staffing ramp during our fourth quarter.
- Complete other duties and projects as assigned.

**Qualifications**:

- Bachelor's Degree from accredited university or equivalent experience.
- 4+ years of specific human resources business partner experience.
- Experience supporting hourly and part time employee client groups.
- Demonstrated experience managing and leading employees.
- Proficiency with HRIS Systems, especially Workday.
- Human Resources experience with companies supporting 1000 or more employees.

**Job perks**:

- We're remote-first
- but we still want to meet you, so we'll fly you in for annual meetups (sometimes more)
- We're growing fast, and so will your career
- Monthly stipend to support the growth of your home office
- Unlimited access to tutoring and educational support for children of Paper employees
- Benefits, retirement plan (+ match), stock options, and more

LI-Remote #LI-JE1

**About Paper**

Paper offers an exciting, dynamic, inclusive work environment putting excellence at the center of everything we do. Our mission is woven into the fabric of our culture, challenging our team to build meaningful and creative solutions.

We thrive when we collaborate with each other, and use integrity and selflessness to align our business decisions with our mission. We approach every challenge with positivity, achieving the outcome we want regardless of what gets in the way. Our tenacity propels our hyper-growth, where trust is key and we all strive to make an impact every day.

We believe that diverse teams build better products. Paper does not and will not discriminate on the basis of race, color, religion, gender, gender orientation, gender expression, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations.

Nobody checks every box, but the Paper team is built by passionate and innovative people who share our mission for democratizing education. If you don't think you meet all of the requirements above but are still interested in the job, please apply.