Casual Hospitality Aide

Taylor View Towers is modern and attractive and geared to residents’ comfort and enjoyment. Our community is in the north-central part of the city of Red Deer. Southview Tower has 5 floors & Northview Tower has 6 floors of community living.

Our mission is to provide an enriching resident living experience in Central Alberta, by delivering compassionate care, fostering meaningful connections, and creating an environment where residents thrive in a vibrant, purposeful living, supported by a dedicated and passionate team.

**Summary Statement**:
The Hospitality Aide plays a pivotal role in making the dining, social, housekeeping, and recreational experiences within our community meaningful and purposeful.

**R**elationships**:
Reports to: Food Services Supervisor

Internal Contacts: Residents & Family Members, Employee Care Partners

**Key Responsibility Areas**:
**Resident Lifestyle Support**:

- Assists with daily life within the Community, as needed, such as serving meals, doing light housekeeping in the food service area, assisting Residents, supporting spontaneous activities, and leading Learning Circles
- Provides high-quality services for the Residents that are consistent with the Well-Being Strategies
- Promotes involvement by Residents in meaningful activities
- Collaborates with the Community team to plan and participate in special celebrations and spontaneous events
- Engages in meaningful conversations with Residents and family members
- Conducts ongoing solicitation, surveys, and measurement of feedback. Implementation of Care Partner suggestions, interactive problem solving, and an annual evaluation
- Collaborates with the team to facilitate the highest level of hospitality service for the Resident

**Administration**:

- Plans, develops, and implements expansion in program services
- Monitors key measurable indicators of daily operations
- Reports and responds to concerns/issues as they relate to services within the Community

**Training and Support**:

- Acts as a team builder, coach, mentor, active listener, facilitator, teacher, and an important resource to our community
- Engages all Care Partners in all aspects of hospitality experiences, helping everyone become well-known to one another
- Participates in ongoing educational programs
- Attends and participates in Community Learning Circles, meetings and events
- Maintains appropriate levels of certification (As required)

**Health & Safety**:

- Understands and participates in the Emergency Management Plan, Infection Control protocol, WHMIS, and Health & Safety Wellness Strategies
- Reports all health, safety or maintenance items as required
- Provides a safe and sanitary environment for all Care Partners and makes every effort to reduce safety hazards, accidents and injuries
- Identifies any health, safety or maintenance issues, and reports/documents as required

**Projects and Assignments**:

- Performs a variety of other projects and assignments as required.

**Training and Administration**:

- Provides orientation and development to care partners
- Attends educational workshops to inform the team on trends and advancements in food preparation and nutrition
- Participates in various committees and meetings providing advice/input
- Maintains records required by the Community, auditors, and funders as required

**Qualifications**:
**Education**
- Grade 12 Diploma or recognized equivalent is required.

**Experience**
- Experience in hospitality, food service, or recreation is an asset

**Certifications**:

- Food Safe Certificate is an asset
- WHMIS

**Competencies (skills, abilities, knowledge)**:
**Social Human Skills**
- Interpersonal Skills
- Customer Service
- Oral / Written Communication - must be able to read, write, and speak fluently in English.
- Teamwork
- Attention to detail and accuracy

**Working Conditions**:

- The ability to move freely about, lift, or push up to 50 lbs., and frequent stooping, kneeling, reaching, bending, and standing.
- Work in stressful and potentially emotionally charged situations.
- There is a potential for injury and exposure to blood, bodily fluids, and communicable diseases.

This position is expected to demonstrate commitment to Taylor View Towers Values.