Co-manager/assistant Store Manager

1 day ago

PointeClaire, Canada La Senza Full time

The role of the Co-manager is to assist the Store Manager in leading the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. Co-managers drive personal sales and SPAH performance by supporting the Store Manager in demonstrating and coaching to the La Senza selling behaviors to create a high performance selling culture within their team and achieve the stores sales goals. They live our values and represent the brand in their behaviors.

Role and Responsibilities:

- Support Store Manager in creating a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors
- Assign Customer Sales Lead segments and working shifts to sales leadership team
- Participate on the sales leadership team by coaching and developing associates to the Company’s selling behaviors
- Drive Personal Sales Contribution and Store sales
- Manage and resolve customer relations issues
- Support the talent management lifecycle of Sales Associates, including assessment, training, retention, career development, succession planning and recognition
- Lead and delegate, as appropriate, the execution of all company initiatives
- Promote and create a positive work environment, and effectively resolve associate relations issues
- Support management of the payroll budget, target wage rate and other controllable expenses
- Support the physical inventory process and support the physical inventory process and other store the strategies to reduce shrink
- Follow standard operating procedures, including damages, transfers and other compliance relatef items
- Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies
- Analyze the business and create/communicate action plans that optimize results and ensure effective execution of all operational activities
- Support the Store Manager in creating weekly schedules, managing store payroll budget andcontrollable expenses
- Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
- Support and reinforce all activities related to providing a safe working environment
- Ensure that housekeeping and maintenance of store is executed properly
- Lead with professionalism and behaviors guided by the company values

Qualifications:

- Bilingual (French and English)
- Ability to foster an environment of exceptional customer service and optimize the Company selling model
- Ability to effectively delegate, follow up and communicate with all levels of the organization
- Ability to assess talent, coach, develop and manage performance
- Business acumen with strong strategic and analytical skills
- Previous management or supervisory experience
- Schedule flexibility to include evenings and weekends
- Ability to manage complex and competing priorities through time management and organizational skills
- Professional demeanor that reinforces brand and company standards

If you meet the requirements above and are looking for an exciting opportunity to contribute to a dynamic team, we encourage you to apply

Pay: $18.00-$20.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off
- Vision care

**Language**:

- French (required)
- English (required)

Work Location: In person

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