Group Sales Coordinator

4 weeks ago

Toronto, Canada Sunwing Travel Group Full time

**Join us in making vacation dreams come true**
****

**W**
**ork Perks***:

- Great travel perks
- Grow your career with challenging and rewarding work that makes a difference
- Opportunity to give back through our social responsibility initiatives
- Work with a fun, passionate, travel loving team

**What You’ll Do**:

- Process group booking requests.
- Check quote against booking system and verify rates.
- Balance accounting on file
- Work with Payload, Inventory or Costings if specific inventory is required
- Confirm booking number with Group Sales Representative (GSR). Handover to GSR for contract and initial invoice issuance.
- Identify group leader on the booking and obtain contact information
- Follow up on payments and outstanding balances with the customer. Escalate collection challenges to the GSR.
- Process modifications requested by GSR or customer
- Process group block seating and seat selection requests
- Process booking releases based on contracted policies
- Prepare booking with final rooming list
- Issue invoices for booking modifications to keep customer updated on bookings status and balances due
- Issue E-Docs when necessary
- Validate and adjust insurance on file as necessary
- Correct duplicate seat selection
- Add complimentary Elite Plus seat assignment for wedding couples and group leaders
- Follow up on pending names and dob’s.
- Add FIT transfers details
- Other as required
- Attend trainings as assigned by management and Group Sales Trainer.
- Maintain product knowledge and participate in ongoing training as scheduled
- View Product Webinars
- Organize information provided for quick reference when required
- Stay current on procedural changes and updates.
- Assisting with answering call queue as needed
- GSR vacation coverage
- Own and manage some spec groups end to end as assigned
- Other tasks as assigned

***
**What You’ll Need**:

- At least 1 year of administrative experience.
- Proficient time management skills with the ability to multi-task and prioritize
- Strong organizations skills and attentive to detail
- Experienced and comfortable with customer interactions
- Problem solving skills.
- Can work independently and contribute to a supportive team environment
- Computer skills (Microsoft Office) and experience with reservation systems an asset

**About Us**:
*

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