Area Manager, Field Operations

Job Summary:
JOB DESCRIPTION - AREA MANAGER, FIELD OPERATIONS - WESTERN CANADA

Location: Vancouver, BC

Division: Ticketmaster Canada (Support & Ops)

Line Manager: Director, Field Operations

Contract Terms: Permanent, full-time at 37.5 hours per week

Environment: Hybrid

THE TEAM

We’re fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team.

THE JOB

The Area Manager, Field Ops is responsible for managing all client support functions within their designated area. The position will work in tandem with all various Ticketmaster departments to ensure high market satisfaction for our internal and external clients alike. The Area Manager provides direct leadership to the group under their responsibility. This role will work in close collaboration with other Area Managers, Centralized Teams and Client Support Directors. In addition, this role ensures client satisfaction through standardization of communication, practices and processes.

WHAT YOU WILL BE DOING

Client Services- Provide leadership and corporate client support vison to their respective geographic area- Ensure corporate OKRs are successfully communicated, tracked, and met at all levels of the area teams- Develop a knowledge base of client business, organization, and objectives to ensure high client satisfaction- Cultivate successful interdepartmental relationships ensuring growth of area- Communicate company initiatives including product updates, new features, and functionality to full Area team- Always build and cultivate excellent client relationships be ensuring clarity and sharing best practices

People Management- Evaluate and manage employee efficiencies and performance- Provide ongoing coaching and leadership to the Area team- Monitor service levels and provide ongoing feedback to hit established targets- Continuously optimize client account team assignments, based on performance- Participate in area budget management (Area overtime and Travel & Entertainment budgets)

Product and System Support- Remain current with software and new features and how they impact clients- Able to provide support and best practices to the client for all TM products- Organize and monitor product and new feature rollouts to regional client base

Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties and responsibilities as needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)- Minimum 5 years’ experience with the Ticketmaster System-
- Excellent written and oral communication skills- University level degree preferred- Proficient with Microsoft Product Suite- Advanced presentation skills- Advanced knowledge of Salesforce- Service oriented, with strong organizational and communication skills- Proven trouble shooting ability and solutions-oriented- Excellent written and oral communication skills- Able to work in fast paced, high volume environment- Proven ability in managing people and teams- Able to adapt and demonstrate flexibility- Strong project management skillsYOU (BEHAVIOURAL SKILLS/COMPETENCIES)-
- People Management - Demonstrated ability to select, manage, and lead a team in a growth oriented, fast-paced and changing environment, while leading by an example and effectively working with and through others.- Problem Solving and Innovation - Gathering appropriate perspective and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts.- Organizational Skills - Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).- Winning Teamwork - Collaborating with others in a respectful manner and openly sharing information among the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.

LIFE AT TICKETMASTER

We are proud to be part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As th