Maintenance Service Representative, Facilities

**Schedule**
Monday - Friday 35 hours/week

**Education Level**
1 year Community College Diploma Office Admin or relavant field of study

**Career Level**
Require 3 years of relevant experience

General Description Responsible for providing front line customer service and handling inquiries from the campus community as it pertains to emergencies, maintenance, or repair issues to the University's facilities. Manage the key systems within Facilities and the administration functions that are associated with the processes and policies. Processes, prioritizes, and submits work orders for general maintenance and emergency repair requests. Responsible for data entry and processing of payroll for the department.

**Representative Duties & Responsibilities**
- Process and channel work orders relating to safety compliance, emergency, general repairs, custodial services, grounds, trucking and utilities issues.
- Arrange emergency custodial services and maintenance issues with appropriate management staff. Alert external agencies if necessary.
- Probe for information regarding the nature, extent, and impact of customer requested maintenance requirements.
- Prioritize customer requests based on the urgency of the request and its affect on the campus community, based on direction from a manager.
- Provide prompt feedback to customers regarding emergency protocols.
- Deal with the campus community and potentially with difficult and irate customers.
- Process timesheets for payroll ensuring hours are recorded, authorized, and batched accurately and submissions are completed within the designated timeline.
- Balance payroll information in the payroll and work management systems, ensuring appropriate corrections are made.
- Provide information to University patrons regarding general policies and procedures and planned shutdowns.
- Rectify incorrect work order charges and credit customer accounts as necessary.
- Train new staff and students on customer service procedures.
- Provide clerical support and assistance to management including activities such as minute taking and scheduling meetings in calendars.
- Schedule meetings in calendars/ Book conference and meeting rooms.
- Assemble, copy, collate, and distribute documents and materials.
- Sort and distribute incoming mail and faxes.
- Prepare outgoing mailings. Supervision
- Ensures adherence to quality standards and procedures for short-term staff.
- Provide direction to other in how to carry out work tasks.

**Qualifications**
- 1 year Community College diploma in Office Administration or relevant field of study.
- Requires 3 years of relevant experience

**How To Apply**

**Employment Equity Statement**

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

Job applicants requiring accommodation to participate in the hiring process should contact:

- Human Resources Service Centre at
905-525-9140 ext. 222
- HR (22247), or
- Faculty of Health Sciences HR Office at ext. 22207, or
- School of Graduate Studies at ext. 23679

to communicate accommodation needs.

**Vaccination Policy Statement**

The University is committed to providing and maintaining healthy and safe working and learning environments for all employees, students, volunteers and visitors. The University’s Vaccination Policy-COVID-19 Requirements for Employees and Students (the “Vaccination Policy”), requires all McMaster community members, including employees, accessing a McMaster campus or facility in person to be fully vaccinated or to have received an exemption from the University for a valid human rights ground. While the Policy will be currently paused, this Policy may resume quickly and on short notice, as informed by public health advice and direction. As a result, failure to achieve and maintain fully vaccinated status or an approved human rights-based exemption may result in termination of employment. This is a term and condition of employment. The University will continue to follow the guidance of public health organizations to define fully vaccinated status.