Team Member

The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.

**_ Hospitality & Guest Service_**

v Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room

v Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate

v Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge

v Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You

v Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids

v Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru

v Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs

v Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue

v Listens carefully to guests and apologizes for the experience in the case of a complaint

**_
Restaurant Operations_**

v Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided

v Prepares all products as required, following the order monitor to ensure the accuracy of every order

v Communicates showcase and product needs to ensure proper product availability for guests

v Regularly takes temperatures of the required products and records in the Time & Temperature Log

**_ Policies & Procedures_**

v Follows all restaurant policies, procedures and standards

v Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant

v Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner

**_ Health & Safety_**

v Works in compliance with occupational health and safety legislation

v Knows, understands and follows safe work practices and procedures

v Uses or wears personal protective equipment or clothing as required

v Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner

v Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

**REQUIREMENTS**:
Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.