Assistant Manager, Service Delivery

6 days ago

Fort Erie, Canada Livingston International Full time

**Assistant Manager, Service Delivery**

Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.

**Job Type**: Full Time

Location: ON Fort Erie - CN050

**JOB SUMMARY**:
This role acts as the primary support to the Manager, Service Delivery (MSD) and the service delivery team in ensuring we provide superior customer service and that all entries are released, classified and billed accurately, on time, and within Livingston’s service standards.

**KEY DUTIES & RESPONSIBILITIES**:

- Possess knowledge, skills and abilities to support all functions of the team members on service delivery team.
- Maintain an effective working relationship with clients and carriers.
- Research and respond to highly complex requests for information in a professional manner.
- Ensure that all standard operating procedures (SOPs) and business rules are adhered to, are accessible by the team and kept current.
- Support business development efforts including but not limited to attending conference calls, system testing, and assisting with the implementation of new processes.
- Stay apprised of changing regulatory requirements sufficiently to provide guidance/ support to service team and clients as needed to ensure compliance.
- Assist MSD with issue escalation, meeting team goals and established time limits through problem solving, managing reports, assigning tasks, coaching and monitoring the work of others.
- In a support role to the Manager, may visit client sites periodically to ensure client’s needs are being met.
- Assist Manager with scheduling, directing/managing workflow, and time and attendance.
- Provide back-up to the Manager during vacation and other absences
- Perform other related duties as assigned by management
- Adhere to established policies and procedures.

**KNOWLEDGE & SKILLS**:

- Fully conversant with all applicable Customs laws, regulations, procedures and industry practices
- Strong interpersonal and communication skills (both verbal and written).
- Strong customer service orientation.
- Strong organizational skills with the ability to meet tight deadlines.
- Analytical and problem-solving skills
- Ability to work in a fast-paced environment and to handle large volume of work.
- Strong team player.

**WORK EXPERIENCE - MINIMUM REQUIRED**:

- 5 years of related experience**EDUCATION**:

- Required: High School/GED or equivalent- Preferred: Associates Degree or post-secondary education**CERTIFICATIONS DESCRIPTION**:
**COMPETENCIES**:

- Business Acumen and Straight Talk- Leading and Developing- Inclusion and Collaboration- Customer First Focus- Agility- AccountabilityLivingston is proud to be an equal opportunity workplace.

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