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Director, Customer Solutions

2 weeks ago

Calgary, Canada BURNCO ROCK PRODUCTS Ltd Full time

**Build a rock-solid future with BURNCO**

BURNCO is a fourth-generation family-owned aggregate construction materials company with over 70+ locations in Canada & the USA and growing. We've been supporting family values and building for the next generation for over a hundred years, and we need you to help make the next hundred years even better.

**BURNCO** has a tremendous opportunity for a **Director, Customer Solutions**to based out of our corporate headquarters in **Calgary, Alberta**. Reporting to our Chief Information Officer, you will lead our IT Business Relationships, Reporting & Analytics, and Front-Line Systems teams. This role is pivotal in aligning IT strategies with business objectives, driving efficiency through robust reporting and analytics, and ensuring seamless operation of Front-Line systems critical to our organization.

You serve as a liaison between IT and the business, and a trusted advisor to the business units. You play a critical role in shaping the organization's technology strategy, fostering innovation, and ensuring that IT remains a strategic partner in achieving overall business success. This position requires a dynamic leader who can effectively bridge the gap between technology and business, driving digital transformation and creating value across the organization. A competent working knowledge of the ready-mix concrete, asphalt and construction aggregates business environment is required.

**RESPONSIBILITIES**

As the Director, Customer Solutions, you will spearhead our efforts to cultivate a customer-centric approach and establish IT as a trusted ally and strategic partner to the business. This includes:
**Business Relationship Management**
- Build and maintain strong relationships between IT and internal business units, understanding their needs and priorities.
- Act as a trusted advisor to business units, providing strategic guidance on IT solutions and capabilities and ensuring that technology solutions provide maximum return on investment.
- Proactively engage with customers to gather feedback, identify opportunities for improvement, and ensure satisfaction.
- Align IT strategies with overall business strategies for each business unit and develop transformation roadmaps to enable IT strategy.
- Coordinate activities across IT teams as needed to provide seamless service to the business and as the key liaison across all functional areas including business units, IT, and outside vendors.
- Assist in prioritizing IT projects and ensure the development of business case justifications and cost/benefit analyses for IT spending and initiatives
- Participate in IT budgeting and planning processes
- Lead the design and implementation of innovative IT solutions that enhance customer experience and operational efficiency
- Drive continuous improvement initiatives based on customer feedback and industry best practices
- Champion the adoption of emerging technologies that align with business objectives and customer needs
- Participate in field research in pursuit of new solutions and evaluate the applicability of and effectiveness of current solutions
- Keep current with trends and issues in the Ready Mix/IT industry, including current technologies and prices. Advise, counsel, and educate executives and management on their competitive or financial impact.

**Reporting & Analytics**
- Understand business needs and reporting requirements.
- Oversee the design and implementation of comprehensive reporting systems.
- Utilize data analytics to provide insights that support decision-making and improve operational efficiency.
- Analyze data to ensure requirements are being met and implement data quality checks and validation processes to ensure the integrity and reliability of reports and analyses
- Ensure compliance with data security and privacy regulations.

**Front Line Systems Management**
- Manage the implementation, maintenance, and enhancement of front-line systems
- Operational Technology SMEs (App Maintenance, User Support, Project Support, Knowledge Sharing etc.)
- Operations systems project delivery
- Ensure systems are scalable, reliable, and user-friendly.
- Collaborate with IT teams and business units to address system issues and optimize performance.

**QUALIFICATIONS**

**Experience**:

- 10+ years of experience in a large, complex technology-based organization, preferably in the construction industry.
- Deep understanding of Ready-Mix, Aggregate and Asphalt processes, operations, and enterprise systems including but not limited to dispatching, sales, invoicing, quoting, plant production, vehicle systems, inventory management, and Health and Safety.
- Proven track record of aligning IT initiatives with business goals.
- Experience managing cross-functional teams and complex projects.
- Expertise in Microsoft Office Suite including Visio and MS Project

**Education/Certification/Designation**:

- Bachelor’s Degree in a quantitative discipline
- MBA or Master’s Degree in