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Guest Experience Ambassador

2 weeks ago

Waterloo, Canada Compass Group Full time

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward

Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we’re here to serve. Because of what we do, people share so much more than a meal. And that’s why this is so much more than a job.

**Why work with Eurest Dining?** We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.

**Job Summary**:
The **Guest Experience Ambassador** is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives and staff members at all times

Now, if you were to come on board as our **Guest Experience Ambassador**, we’d ask you to do the following for us:

- Provide high-level internal and external customer support
- Greet employees and visitors, escort all VIP guests
- Ensure daily optimal workspace occupancy
- Share information about the office, building, surrounding areas, transportation, local restaurants, and other points of interest
- Handle daily signage requirements for guest wayfinding
- Maintain building visitor list by managing the access badge process
- Weekly and daily communication with Experience Team
- Operate telecommunication systems and manage incoming calls
- Restock supplies daily throughout the reception and storage room
- Provide general travel support
- Work closely with facilities, local technology, and other workplace departments
- Carry out instructions for security, fire, health and safety guidelines
- Interface with vendors
- Conduct opening and closing walkthroughs when business requires
- Full understanding of security procedures

Think you have what it takes to be our **Guest Experience Ambassador**? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

- Hospitality degree or experience in a luxury hospitality environment is preferred.
- Two to three years’ experience in front of house operations at a corporate office.
- Solid written and verbal communication skills, analytically inclined and a team player
- Ability to set priorities, manage multiple tasks and meet frequent deadlines
- Strong business acumen & professionalism
- Excellent listening and oral communication skills.
- Basic computer skills and knowledge of office technology / equipment.