Construction Ambassador

**Construction Ambassador**:
At Halton Region, we treat everyone with respect, honesty, fairness and trust. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. Halton Region is committed to providing accommodation to individuals with disabilities throughout the recruitment process.

If you are looking for a role where you can lead a team towards the delivery of municipal infrastructure projects for the residents of Halton, we want to hear from you. Over the next 10 years, the Region will be investing over $5 billion in transportation, water and wastewater infrastructure. We are committed to delivering high quality infrastructure for the residents, businesses and visitors to Halton Region, and are looking for dedicated, forward thinking and enthusiastic individuals to join our Public Works team

**Posting ID**: 3581
**Department**: Public Works
**Division**: Engineering & Construction
**Pay Range**: $69,008- $92,023

**Job Type**: Permanent
**Hours of Work**: 35 hours per week
**Work Location**: Halton Regional Centre, 1151 Bronte Road, Oakville
**Employee Group**: OCT
**Posting Date**:October 28, 2024
**Application Deadline**: November 10, 2024

**Job Summary**:
Supports significant / large road, water and wastewater infrastructure construction projects through proactive public engagement, communications and customer service, upholding Halton Region’s commitment to exceed customer experience expectations. Acts as a one-window point of contact for customer experience related to Regional infrastructure projects.

**Duties & Responsibilities**:

- Acts as a single point of contact for any customer issues related to assigned Regional infrastructure construction project(s).
- Develops and maintains an expert level of knowledge and understanding of assigned Regional infrastructure projects, and their context within the overall 10-year capital delivery plan.
- Researches and provides information to the Divisional and Departmental leadership team, in response to inquiries / complaints by engaging and following up with internal and external resources associated with projects.
- Drafts convincing, professional quality responses and other forms of correspondence related to customer inquiries / complaints for Divisional and Departmental leadership team.
- Maintains complete and accurate documentation of all customer inquiries / complaints and responses provided.
- Participates, gathers information and provides input in the development of project specific communications strategies and plans.
- Assists in developing, engages and disseminates project related information to customers and stakeholders, using different strategies and channels through the entire life cycle of the project.
- Liaises with key project stakeholders, the public and the project team on issues related to construction during the entire life cycle of project delivery.
- Performs regular site visits and brings forward issues, such as noise, traffic management, parking, dust control, debris disposal, construction hours, truck routing and equipment storage during construction, etc., that may arise during a project.
- Monitors and reports on the impacts of construction during the project to the Divisional leadership team.
- Keeps up to date with new / changing legislations, standards and regulatory processes.
- Provides input to continuously improve internal processes and systems.

**Skills & Qualifications**:
**Essential**
- Post-secondary education in Engineering (preferable) and/or Business.
- Minimum (3) three years of relevant experience in a customer service or public relations role (Engineering / Construction environment preferred).
- Demonstrated ability to handle sensitive situations and difficult conversations with tact, professionalism and discretion.
- Excellent problem solving, complaint resolution skills with the ability to maintain composure when dealing with customer demands and excellent interpersonal skills.
- Ability to form and maintain strong relationships with internal and external stakeholders and customers
- Excellent verbal and written communication skills with proficiency in drafting responses and other forms of correspondence that is sensitive and political in nature.
- A good understanding of general project management principles and practices.
- Demonstrated experience in Microsoft Office software, customer relationship management solutions, and multi-media (telephone, E-mail, social media and TTY).

**Working/ Employment Conditions**:
**Working Conditions**
- Flexibility in work hours and schedules, including weekends, is required for frequent trips to project sites.
- Travel will be required; incumbent must provide his or her own transportation.

**Employment Conditions**
- The incumbent will be required to provide a copy of their driver’s license by their first day of employment.
- Current (obtained within the past six (6) month