Patient Care Assistant

**Position: Patient Care Assistant, Lower Sackville Location**

Accurate Hearing NS is an independent hearing clinic dedicated to making a difference in our patients’ lives. We are seeking a dynamic individual to join our team in the role of Patient Care Assistant. This individual is responsible for supporting a quality patient journey by providing reception and administrative support in bringing better hearing to our clients.

**Skills and Behaviours**
- Ability to maintain strict confidentiality and security of information - patient, company, operations
- Quick learner
- Enjoys working with people and able to maintain good rapport; caring and empathetic
- Attention to detail
- Reliable
- Comfortable with technology, including learning our office management software (Blueprint OMS)
- Dedicated to continuous learning and improvement; enthusiastic about continual education
- Takes initiative and can work autonomously
- A contributor to the ongoing improvement of services to our patients
- Team oriented

**Job Duties**

**Reception**
- Provide clinic reception by greeting, assisting, and/or directing patients and visitors entering the clinic.
- Assist patients with completion of forms and documents related to their appointments.
- Using industry-specific software, respond to requests for service by scheduling and re-scheduling appointments; efficiently maintaining the clinicians’ calendars, coordinating scheduling changes; creating follow up appointments; confirming patients’ details including demographic and preference for appointment reminders.
- Patient correspondence including upcoming appointment reminders and following up with patients at scheduled intervals (recalls).
- Ensure accurate and complete patient information by maintaining the electronic database and hard copy files of patient statistics, including types of patients, the source of the referral, and archiving files as required.
- Other general office duties such as scanning and faxing.
- Receive, sort, and process incoming and outgoing mail and deliveries.
- Ensure the professional appearance of the clinic by maintaining the order, supplies, cleanliness, and sanitization of the clinic.

**Administrative Support**
- Process payments by receiving, processing, and recording payments into the office management system/database, processing third party claims (such as Workers’ Compensation Board (WCB), Veterans Affairs Canada (VAC), and insurance), reconciling accounts and cash box, preparing end of day report, problem-solving payment-related issues, and following up with overdue accounts.
- Scan, file, and archive hard copy files and documents
- Provide bookkeeping support by entering invoices, etc. in accounting software (Sage50)
- Provide information to support decision-making by generating reports from the database/Office Management System
- Assist with Blueprint OMS (Office Management System) setup updates as required.
- Prepare correspondence and addressing for mail-outs; bulk and to select patients.
- Provide administrative support to clinicians by entering data in OMS, preparing and faxing correspondence, creating reports, documents, and spreadsheets, monitoring, ordering, receiving, and storing clinical and office supplies
- Assist with organizing events and meetings.
- Assist with the basic clinical duties by cleaning hearing aids and performing basic maintenance procedures.
- Support a safe work environment by being familiar with and executing medical safety protocols as outlined by Nova Scotia College of Audiologists and Speech-Language Pathologists (NSCASLP) and completion of WHIMS training once employed.
- Explore opportunities for and participate in educational sessions.

**Technical Requirements**

You will be successful in this position if you have the following:

- Grade 12 or GED from a recognized educational institution
- Diploma in office administration from a recognized educational institution, or an equivalent combination of education and/or related experience in office administration, preferably providing customer service in a health care setting, using typical office equipment such as computers, scanner, fax, and copier
- Intermediate level of proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)
- Experience with an office management system, Customer Relationship Management system (CRM), or similar database
- Experience with an accounting database such as Sage 50
- Experience in health clinic environment and in dealing with Workers’ Compensation Board, Veterans Affairs Canada, and insurance companies, with on-line billing experience an asset.
- Comfortable with telephone communication.
- Ability to learn and execute safety protocols as outlined by Nova Scotia College of Audiologists and Speech-Language Pathologists
- Ability to be bonded, ensuring you are trustworthy
- Ability to work both in Lower Sackville and Cole Harbour locations (Lower Sackville is the primary location)

**Job Types**