Guest Services Agent

7 days ago

NiagaraontheLake, Canada Holiday Inn Express Niagara-on-the-Lake Full time

The Holiday Inn Express & Staybridge Suites hotels are actively recruiting for our Guest Services team, who will help to create unique, fun and memorable experiences for those travelling to the area and who are calling us "home". Flexible scheduling available for either part-time hours and/or seasonal full-time hours. RESPONSIBILITIES - Answers internal or external phone calls in a pleasant and professional manner. - Processes check-in and check-out of all guests for the hotel and accurately maintains guest accounts. - Responsible to complete the daily checklist based on the shift AM / PM - Knowledgeable of promotions being offered by Holiday Inn Express/Staybridge Suites as well as the rewards program, IHG 1 Rewards. - Maintains record of Service Recovery (Guest Requests), ensuring communication to respective departments and follow up with guests - Ability to actively promote the services offered by the company, as well as those in the local area. - Adheres to all hotel policies regarding security, safety procedures, walk-in check-in, and guest confidentiality. - Ensures that any relevant guest or group information is passed on to the next shift. - Maintains the appropriate personal appearance and hygiene when on duty, including proper uniform. SKILLS/KNOWLEDGE/EXPERIENCE - Must have previous customer service experience; front desk experience an asset; - Friendly and courteous disposition; - Excellent interpersonal, organizational and communication skills; - Proficient with computerized systems, knowledge of Opera an asset; - Must be able to reliably work a variety of shifts including mornings, evenings and weekends. - While we welcome all applicants, only those selected for an interview will be contacted. **Job Type**: Part-time Part-time hours: 16 - 40 per week **Salary**: $16.00 per hour **Benefits**: - Flexible schedule - On-site parking Schedule: - 8 hour shift - Holidays - Monday to Friday - Weekend availability **Experience**: - customer service: 1 year (preferred) - hotel front desk: 1 year (preferred) Work Location: One location

  • Guest Service Agent

    1 week ago

    Niagara-on-the-Lake, Canada Niagara's Finest Hotels - Shaw Club Hotel Full time

    The Shaw Club Hotel is seeking Guest Service Agents to join their incredible Front Office Team. The role of the Guest Service Agent is to assist Guests with room check-in/out, information and other related duties in a prompt, courteous and professional manner consistent with a superior quality hotel operation. **Primary Responsibilities**: - Providing...

  • Guest Service Agent

    7 days ago

    Niagara-on-the-Lake, Canada Best Western - Colonel Butler Inn Full time

    The Best Western Colonel Butler Inn is seeking Guest Service Agents to join their incredible Front Office Team. The role of the Guest Service Agent is to assist Guests with room check-in/out, information and other related duties in a prompt, courteous and professional manner consistent with a superior quality hotel operation. **Primary...

  • Guest Service Agent

    7 days ago

    Niagara-on-the-Lake, Canada Vintage Hotels - Prince of Wales Full time

    The Prince of Wales Hotel is seeking a Guest Service Agent to join their incredible Front Office Team. The role of the Guest Service Agent is to assist Guests with room check-in/out, information and other related duties in a prompt, courteous and professional manner consistent with a superior quality hotel operation. **What you'll be doing**: - Register...

  • Guest Service Agent

    1 week ago

    Niagara-on-the-Lake, Canada Butler's Bar & Grill and Colonel Butler Inn Full time

    Colonel Butler Inn is an award winning hotel, often cited as one of the finest boutique hotels in Canada! Are you a hospitality professional who values providing the best possible service to all guests? Then we want you to help us do this! As a Guest Service Agent, you will be responsible for ensuring that all guests are greeted and assisted in a manner...

  • Guest Service Agent

    7 days ago

    Niagara-on-the-Lake, Canada Butler's Bar & Grill and Colonel Butler Inn Full time

    Colonel Butler Inn is an award winning hotel, often cited as one of the finest boutique hotels in Canada! Are you a hospitality professional who values providing the best possible service to all guests? Then we want you to help us do this! As a Guest Service Agent, you will be responsible for ensuring that all guests are greeted and assisted in a manner...

  • Guest Service Agent

    7 days ago

    Niagara-on-the-Lake, Canada Prince of Wales Hotel Full time

    The Prince of Wales Hotel is currently seeking a Guest Service Agent to assist guests with room check-in/out, information and other related duties in a prompt, courteous and professional manner consistent with a superior quality hotel operation. Primary Responsibilities include: - Register guests and assign rooms. - Accommodate special request whenever...

  • Guest Service Agent

    3 days ago

    Niagara-on-the-Lake, Canada PRINCE OF WALES HOTEL Full time

    Prince of Wales Hotel is seeking a part time Guest Service Agent to join our front Office team! This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever possible. - Assist in pre-registration and...

  • Guest Service Agent

    6 days ago

    Niagara-on-the-Lake, Canada Niagara's Finest Hotels Full time

    Best Western Colonel Butler Inn is currently seeking a part time Guest Service Agent to join our growing Front Office Team! This is an excellent opportunity for those who have a passion for Guest Service and enjoy working in a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever...

  • Guest Service Agent

    1 week ago

    Niagara-on-the-Lake, Canada Niagara's Finest Hotels Full time

    Niagara's Finest Hotels is seeking Part Time Guest Service Agents to join our front Office team! This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever possible. - Assist in pre-registration and...

  • Guest Service Agent

    6 days ago

    Niagara-on-the-Lake, Canada Vintage Hotels: Prince of Wales Full time

    Vintage Hotels is currently seeking a Full Time Guest Service Agent to join our growing Front Office team at the Prince of Wales Hotel! This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever...