Manager - Experiential Graphic Design

**Who We Are**

Turner Fleischer is one of Canada’s most progressive design studios with 250+ committed, creative and driven professionals. We excel at developing client-centric concepts that are based on their needs but grounded in 50 years of experience getting projects built. Our in-house design departments include Architecture, Interior Design and Experiential Graphic Design. In addition, we have a Digital Practice Department, who commits to the implementation of BIM, research + development, and the infusion of cutting-edge technology into our projects and practice.

**Who Are We Looking For**

As a Manager - Experiential Graphic Design, your primary focus will be on building a high-performing team dedicated to both design excellence and best practices in project delivery. You are an individual who can bring their expertise to our Experiential Graphic Design team, enhancing our ability to create visually compelling, effective, Wayfinding and Signage systems for a variety of built environments. You have exceptional design sensibilities, strong conceptual skills and understanding of wayfinding strategy. Your influence extends beyond project execution to encompass building strong client and stakeholder relationships and the strategic advancement of your team. By cultivating a culture of collaboration, innovation, and shared ambition, you will create a thriving environment where every team member is empowered to contribute to our collective success.

**What You Will Do**
- Lead a team of creative professionals to design and execute innovative Experiential Graphic Design (EGD) solutions.
- Foster a culture of excellence and accountability through open idea exchange, constructive feedback, and collaborative problem-solving. Recognize achievements, proactively manage conflicts, and maintain clear communication of studio policies and events to align with goals.
- Perform reviews, check-ins, and goal-setting sessions. Provide constructive feedback, support personal and professional growth, and facilitate access to developmental opportunities.
- Optimize team alignment for high performance through strategic recruitment, onboarding, training, and dynamic adjustments to meet project and studio objectives.
- Provide strategic direction and comprehensive oversight to project teams, ensuring timely delivery, adherence to scope, and design intent. Conduct thorough and regular reviews of project deliverables to ensure quality, leveraging technology to meet or exceed client expectations.
- Serve as primary client and stakeholder contact, ensuring seamless communication and collaboration throughout projects. Provide updates, address concerns, and align project objectives to meet stakeholder expectations. Support project managers in issue resolution, escalate complex challenges to studio leadership, and offer strategic solutions. Drive business development through proactive relationship-building and partnership.
- Oversee financial processes, including fee proposals, invoicing, ASAs, and collections, while adhering to budgets and meeting client expectations. Provide guidance on complex financial issues and negotiations to support project success and maintain integrity.
- Control risk assessment and mitigation, ensuring all potential risks are identified, documented, and communicated in alignment with TF's risk management process. Proactively seek insights from past risks or claims to inform strategies for mitigating future occurrences.

**What You Will Bring**
- Degree/diploma in Graphic Design, Industrial Design, Experiential Graphic Design, and or Architecture.
- 7-10 years of experience in Experiential Graphic Design field, with a significant portion in a management capacity.
- Proficiency in design software such as Adobe Creative Suite, MS Office, and knowledge of current design trends.
- Revit, and/or SketchUp software knowledge is an asset.
- Familiarity with relevant best practice and accessibility guidelines, as well as applicable building codes, ensuring compliance in all design projects.
- Extensive knowledge of wayfinding strategy and manufacturing methods.
- Exceptional communication, critical thinking, and effective problem-solving skills.
- Ability to work in a hybrid role, with 4 days in the Studio.

**What We Will Provide**
- Transparent Salary Bands.
- Minimum 3 Weeks Vacation Paid.
- 10 Personal Days Paid.
- RRSP Matching.
- 8 Weeks Work From Abroad Per Year.
- 100% Benefit Premiums Paid.
- Employee Assistance Program.
- Professional Association Dues Paid.
- Hybrid Work.
- State-Of-The-Art Studio Gym.
- Annual Home Office Allowance.

**Why Work With Us**

Our culture of learning provides a variety of opportunities for professional development and growth. Together, we actively give back, enhancing communities through meaningful social impact initiatives and the thoughtful spaces we design.

**How We Hire