Manager, Facilities Management Services

ACML’s Management team is growing Are you looking for a challenging and rewarding career with Canada’s leading provider of customized operations and solutions? If you are a devoted and career-minded professional looking to contribute to a hard-working, dedicated team, we want to hear from you

**WHO ARE WE?**

With over 50 years of experience throughout North America, Angus Consulting Management Limited (“ACML”) is one of Canada’s most trusted facility operations management companies. We have extensive knowledge managing critical environments including data centers, healthcare facilities, commercial facilities, central utility plants and Public Private Partnership projects.

**WHO ARE WE LOOKING FOR?**

ACML is actively seeking a **Manager - Facilities Management Services** located in **Toronto, ON** whose main responsibilities will include, but are not limited to, the following:

- Oversees day-to-day FM Services, including facility operations and maintenance
- Meets with client to discuss facility enhancements, capital expenditures, asset plans, etc.
- Anticipates short and long-term client needs and develops options for consideration.
- Demonstrates a comprehensive understanding of the management of a complex facility with diverse client interests.
- Applies processes, procedures and protocols to diverse client situations.
- Develops monthly reports and comprehensive business plans for facility considering performance objectives to meet requirements.
- Monitors/analyzes and reports on facility results relative to deliverables.
- Develops/implements maintenance and operations goals/objectives consistent with Project Agreement requirements, good industry practices and applicable municipal, provincial and federal legislative requirements.
- Develops appropriate systems/processes to ensure effective/efficient facility operations.
- Participates in developing/implementing minor works and capital budgets; monitors expenditures, variance analysis and reporting; takes corrective action as required.
- Manages recruitment, mentoring, coaching and professional development of staff; supervises staff; provides work direction/assignment of duties to meet operational requirements; establishes performance plan/individual goals with staff and reviews performance; identifies training/educational requirements as needed.
- Investigates work issues and/or staff performance issues and initiates appropriate disciplinary action.
- Oversees development/continuous improvement of maintenance programs; applies planning/scheduling techniques and risk-mitigation strategies to ensure effective delivery of preventive, predictive and responsive maintenance; ensures appropriate use of computerized maintenance management system (CMMS).
- Procures/manages work of external service providers directly or through subordinate supervisor; negotiates/monitors contractual agreements for specialized maintenance, purchased services, and renovation work as required.
- Liaises with stakeholders for renovation and/or maintenance projects, and coordinates activities of staff, consultants, and contractors to ensure requirements are met and facility impacts are minimized.
- Oversees development/improvement of policies, procedures, and programs in accordance with applicable codes, regulations and standards; ensures compliance by employees and external service providers; collaborates with, and provides technical and logístical support to client.

**WHAT WILL YOU BRING?**
- 5+ years of progressive commercial, campus environment FM experience.
- Post-secondary education in facilities/property management preferred (or equivalent combination of education and experience).
- Knowledge of facility operations/maintenance an asset; knowledge/understanding of Occupational Health & Safety Act, building codes/standards/regulations, and building systems an asset.
- Advanced level computer skills (such as Microsoft Office suite, ERP systems, etc.).
- Understanding of accounting (e.g., revenue/expenses, capital), purchase orders and project reporting (e.g., cost/revenue analysis).
- Critical thinking skills with demonstrated analytical/problem solving skills.
- Strong customer service orientation/skills; commercial experience an asset.
- Ability to work independently and within a team.
- Ability to work in a fast-paced, high tenant demand environment with specific and individual service request situations.
- Demonstrated ability to gather information, accurately assess issues, assign level of priority and delegate.
- Strong organizational/documentation skills with attention to detail and ability to multi-task and set priorities under tight deadlines.
- Proven strengths in:

- Tenant Service Orientation - understands/meets service needs
- Accountability - results oriented; takes ownership and delivers on commitments
- Strong Communication (written and verbal) - open, clear, consistent, concise; tactful; listens actively and objectively;
- Teamwork - works coll