Customer Service Clerk

**Schedule** Monday to Friday 8:30 am to 4:30 pm **Education Level** 1 year Community College diploma in Office Administration or related field. **Career Level** Requires 2 years of relevant experience. < **JD #** JD00460 **Pay Grade**: 4 **Title**: Customer Service Clerk **Unit/Project Description**: - For Department use only._ The Department of Security and Parking Services is seeking a full-time Customer Service Clerk to join its Administration team. **Job Summary**: Responsible for providing frontline and administrative support to a unit or department. Performs a variety of tasks specific to parking services, fees, fines, permits, and employee access cards. Responds to inquiries and ensures information provided to customers is aligned with University and departmental policies and procedures. **Purpose and Key Functions**: - Process a variety of payments and transactions. - Receive payments via point-of-sale. - Sell parking permits which requires ensuring customers have completed all necessary forms, processing transactions, and issuing permits. - Correspond with field staff by radio on a variety of issues such as parking permits, vehicle registration, suspensions, and violations. - Write a variety of documents such as correspondence, procedure manuals, reports, and minutes. - Conduct database searches for customer accounts and information. - Provide training to student cashiers. - Utilize discretion and judgment to screen visitors and telephone calls, and notify appropriate personnel. - Prepare invoices and journal entries. - Process parking voucher orders and payroll permit requests. - Update and maintain confidential files and records. - Handle sensitive material in accordance with established policies. - Assemble, copy, collate, and disseminate a variety of documents and materials. - Open and distribute incoming mail and faxes. - Print photo ID cards. - Maintain photo ID software and machine. - Order and maintain supplies for photo ID machine and office supplies. - Reconcile accounts. **Supervision**: - No formal supervision of others is required. - Provide orientation and show procedures to others. **Requirements**: - 1 year Community College diploma in Office Administration or related field. - Requires 2 years of relevant experience. **Assets**: - For Department use only_. Prior experience of working in a parking administration office. **Additional Information**: - The successful incumbent will be required to complete a successful police check._**How To Apply** The University is committed to providing and maintaining healthy and safe working and learning environments for all workers, students, volunteers and visitors. Effective October 18, 2021, all McMaster community members, including employees, accessing a McMaster campus or facility in person are required to be fully vaccinated or to have received an exemption from the University for a valid human rights ground. This is a term and condition of employment. As defined by the provincial government, people are considered fully vaccinated two weeks after their second dose in a 2-dose series. Vaccines approved by Health Canada or the World Health Organization will be recognized. The University will continue to follow the guidance of public health organizations to define fully vaccinated. Effective September 7 through to October 18, those employees who are not fully vaccinated will participate in rapid testing twice per week, pending assessment of a human rights exemption or being fully vaccinated. Processes for confidentially disclosing vaccination status, completing testing, and review of human rights exemptions have been developed and you will be advised further upon hire. Questions regarding the above requirements or any accommodation requests through the recruitment process can be directed to your human resources contact. **Employment Equity Statement** McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement. The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity. Job applicants requiring accommodation to participate in the hiring process should contact: - Human Resources Service Centre at 905-525-9140 ext. 222 - HR (22247), or - Faculty of Health Sciences HR Office at ext. 22207, or - School of Graduate Studies at ext. 23679 to communicate accommodation needs. **Vaccination Policy Statement** The University is committed to providing and maintaining healthy and safe working and learning environments for all employees, students, volunteers and visitors. The University’s Vaccination