Associate Director of Care

**Home**: Oak Terrace
**Location**: Orillia, ON
**Position**: Director of Quality and Risk
**Duration**: Full-time, temporary
Southbridge Care Homes owns and operates several long-term care and retirement homes throughout many urban and rural areas across Ontario.
Since 1967, we’ve been building a foundation of innovation and success for operating long term care homes and retirement communities. We are redeveloping our communities so that we may continue to provide consistent, high-quality care for our residents now and in the future.
We are currently seeking a Director of Quality and Risk to join their long-term care home in Orillia, ON. Reporting to the Executive Director, the Director of Quality and Risk will be responsible for overseeing and driving quality improvement initiatives within the home.
In this role, you will assess the environment to identify opportunities for improvement that enhance resident care and outcomes. You will serve as the catalyst for quality and innovation processes, aligning all disciplines toward a common goal. Utilizing project management frameworks and tools, you will assess, understand, communicate, plan, execute, and evaluate quality improvement measures within the home.

**RESPONSIBILITIES**:

- Leads the RNAO Best Practice Guidelines program in the home.
- Collaborates with the Director of Care with onboarding and performance management of nursing personnel.
- Adhere to grievance and complaint procedures to address staff and resident concerns.
- Conduct performance reviews to ensure that staff members meet job expectations and follow policies.
- Collaborates with the Director of Care and Director of Clinical Services on special projects and reviews.
- Access and implement project charters developed by others in the region.
- Lead the evolvement and refinement of an assigned project charter.
- Check in with other Southbridge Homes and the region regarding their implementation efforts.
- Track and trend quality indicator performance monthly.
- Update quality improvement spreadsheet with process and progress monthly.
- Participate in monthly regional quality improvement calls.
- Collaborate with other Southbridge QI leaders in the region to share successes, whether remotely or in person.
- Attend and participate in preexisting committee meetings associated with BSC indicators.
- Assemble a core QI committee and meet monthly (focus on frontline staff).
- Perform environmental scans to identify root cause problems and deficiencies.
- Observe care and other practices (active observation vs passive observation).
- Use various modalities to define and understand problems (5 whys, fishbone, spaghetti diagram, etc.)
- Identify gaps in training and education that impact quality.
- Introduce new care programs and services based on best practices.
- Participate in nursing meetings on a regular basis to introduce new programs, policies, quality improvements, new initiatives, and changes in practices and policies.
- Chairs Quality Committee and collaborates with the Director of Care and Director of Clinical Services any PSW Practice and Registered Staff meetings.
- A member of the Leadership team, Quality Team meetings and other meetings /committees as assigned.
- Oversee the Clinical Program of the Nursing Department: 1) Falls and Restraint Program; 2) Pain and Palliative Care Program; 3) Skin and Wound Care Program; 4) Continence Care Program; 5) Restorative Care Program; 6) Medication Management; and BSO team including and Continuous Quality Programs in the Home. Conducts regular audits, analysis and plans of action to improve the quality and mitigate risk.
- Attend other committees/teams’ meetings as requested or required.
- Participate in facility strategic planning to align the nursing department in response to internal and external environmental challenges & Corporate Strategic Plan.
- Ensure that policies and procedures are aligned with the facility's culture, vision, mission and values.
- Assist in developing and sustaining the Quality Improvement program. In collaboration with the Director of Care and Director of Clinical Services, the interdisciplinary team develops, tracks, and evaluates quality and risk indicators.
- Review and interpret clinical data for analysis and trends in quality improvement activities. Based on the identified trends and analysis, take the lead in changing practices and introducing new policies, programs, and services.
- Provide the Senior Management with monthly Key performance indicators updates, including plans to address areas where targets are not met.
- Assist with the evaluation of all resident programs and services for relevance, quality, and effectiveness
- Partner with stakeholders, like colleges, universities, agencies, and professional associations.
- Participate in industry benchmarking.

**QUALIFICATIONS AND COMPENTENCIES**:

- A minimum of 3+ years of Nursing supervisory experience, including a minimum of 3 years of experience in long-