Associate, Sales and Customer Service

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times._
- Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us._

**About the role**

We’re looking for Sales and Customer Service Associates to join our growing Travel Operations team

If you’re passionate about helping others and are known for your excellent communication and people skills, we may be a good fit

We’ll provide you the mentorship and training as you pursue your career goals, and your success will be recognized with our annual bonus plan and accelerated career path which will provide you with an opportunity for promotion after 18 months in the role.

Ready to take the driver’s seat in your career? Join our team and see how the sky’s the limit.

**The start date for this hybrid position is**March 14, 2025** and will be based out of our St. John’s (NL), Sherbrooke (QC) or Ottawa (ON) office locations.**

**What you’ll do here**:

- Work in a fast-paced computerized inbound customer center
- Quote and sell travel insurance to new and existing clients nationally in accordance with our sales quality call flow, sales processes, and underwriting guidelines
- Process insurance transactions in accordance with underwriting and compliance guidelines to meet quality expectations
- Use established procedures and promote cross-sell of services
- Obtain and/or maintain provincial licenses across all required Canadian jurisdictions

**What you bring to the table**:

- High school diploma or its Canadian equivalent
- Flexible to work a schedule of days, evenings, and Saturdays
- Excellent organizational and customer service skills
- A natural communicator and understand how to listen and empathize with others
- Tech-savvy and comfortable working between different systems
- Ability to multi-task and stay cool under pressure
- Experience in the Travel industry would be an asset
- Able to work independently, as well as within a team, in a dynamic environment
- No Canadian work experience required however must be eligible to work in Canada

LI- Hybrid

**What we offer**

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**_We are an equal opportunity employer_**
- At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives._- As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today._

**_
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request._**
- If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs._