Intake Support Counsellor

JOB OPPORTUNITY:
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**Intake Support Counsellor**

Competition #45-23

**DO YOU WANT A MEANINGFUL CAREER, HELPING OTHERS? JOIN US**

About the Role

Family Services Employee Assistance Program (FSEAP) provides clinical counselling services to employees of client organizations who may be experiencing problems in their personal, family, or work lives. In addition, the program provides a variety of organizational services to its corporate clients, including workplace consulting and training, and critical incident stress management responses. As a social enterprise of Family Services of Greater Vancouver (FSGV), FSEAP is a fee-generating business, with all of its profits going to support the larger work of FSGV and the Greater Vancouver community.

This role is primarily responsible for providing front line support to clients calling into the Care Centre (Counselling/Crisis Line and Service Intake Centre). As part of the Care Centre team, this role will encompass assessing client needs and determining when to elevate clients to an appropriate Masters Level Counsellor. The Intake Support Counsellor will also follow up with service requests, contacting clients about services, referrals, and other administrative tasks. The role involves data entry and collaboration with FSEAP Care Centre Counsellors, and other FSEAP employees, in particular Clinical Managers, Account Managers and the Affiliate Manager. The role requires the ability to manage telephonic client and affiliate contact along with detailed data entry, in a mental health service environment.

About our Opportunity:
**Our Valued Benefits**:

- Flexible scheduling
- Starting at three weeks’ vacation for full time staff and growing to more +
- Three (3) paid household leave days a year
- Two paid Wellness Days a year
- Paid sick days
- Two and a half paid Agency days for full time staff
- Five paid days for education leave/year
- One paid Moving Day/year
- Subsidized professional association annual dues (if applicable)
- Possibility of remote work/ hybrid work
- A work culture that values transparency, teamwork, learning, fairness and integrity

**Health and Wellness Resources**:

- Generous health/dental benefits after 3 months.
- Three flex benefit options to meet your individualized needs
- Option of psychological/counselling services (up to $1500/year)
- Employee Assistance Plan
- Long Term Disability Plan
- Insurance, Travel insurance, ++

**Pension**: Pension plan enrollment

**Work Hours**: 21- 28 hours/ week (Friday’s mandatory, other days flexible)

**Salary**: GS 9 Step 1 $26.88/ hour

**Location***: 1638 E Broadway, Vancouver BC (In office at E Broadway for first 6 months (then ability to be hybrid)

**Posting End Date**:Posting will remain open until filled

What you bring:
**Education, Training, Experience**
- Minimum Bachelor degree in Psychology or related field,
- Minimum 2 years related experience, or an equivalent combination of education, training and experience
- 2 years’ experience in customer service assessing and supporting critical customer needs

**Knowledge, Skills, Abilities**
- Knowledge of and experience with, client contact regarding meeting their mental health and other client identified needs
- The ability to assess when it is appropriate to refer to a Clinical Intake Counsellor
- Experience working in a fast-paced, multi tasking environment (with many interruptions), while answering phone calls, booking appointments, and interacting with the public in a tactful and empathetic manner
- Ability to collaborate effectively with multiple team members, while modeling and promoting a team environment
- Ability to quickly learn unique services and systems
- Entering data and scanning and attaching documents in a client management database requiring superior level of attention to detail and consistency on a multi-user database
- Proven ability to design and type documents and use spreadsheets
- Strong sense of idealism and desire to give back to the community
- Strong communication ability
- Ability to work independently and as part of a close knit team
- Good sense of humour and ability to have fun while working

**Additional Requirements**
- Successful completion of criminal record check
- Proof of Covid-19 vaccination status will be required

How to apply:
Our programs are located on the traditional, ancestral, and unseeded territory of the Coast Salish peoples, including the Xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh Úxwumixw(Squamish), Sel̓íl̓witulh (Tsleil Waututh), Qayqayt,Katzie, Kwantlen, Kwekwetlem,Semiahmoo,Matsqui,and Tsawwassen First Nations.