Service Advisor

4 days ago

Edmonton, Canada J & P Auto Ltd. Full time

_**If you an energetic, experienced Service Advisor with exceptional customer service skills along with strong attention to detail experienced in a garage or dealership environment, we want to hear from you Join our team now**_

You are familiar with the automotive industry and interested in working in an environment where you are constantly on the move, completing various tasks, and helping others.

The Service Advisor will be responsible to assist customers at the front counter, providing them with information on performed and recommended services, and you will coordinate the day to day administrative and clerical functions in our Service Department.

**Responsibilities**:

- Greet and assist all customers in a prompt and courteous manner, handle customer issues and ensure high customer satisfaction.
- Gather and interpret information on repairs, open work orders, and promote our services and encourage repeat business.
- Continually follow up on the progress of repairs to ensure unit is ready when promised; advise customers throughout the process on the status of repairs and of any potential delays if unit will not be completed when promised.
- Advise customers of any extra work that may be required ensuring it is authorized prior to having work completed.
- Process repair order payments.
- Create and maintain accurate and orderly vehicle history files, assist with invoicing, and other administrative duties as requested.
- Responsible for carefully reviewing work orders to ensure all charges are properly documented and all parts/shop supplies are accounted for before closing in a timely manner.
- Assist Garage Manager in assigning work and booking services.
- Provided backup for the Parts Technician when needed.
- Maintain a safe, clean, and orderly work area.
- Participate in company health and safety program.
- Perform other duties as required.

**Competencies**:

- A team player who is focused on providing exceptional service and a customer focused attitude.
- Ability to take direction and work well with others providing support as needed.
- Must be able to prioritize and multitask including being able to remain flexible in continually changing and fast paced situations.
- Excellent attention to details, accurate, organized and has outstanding communication skills.
- Strong computer skills including Microsoft office required.
- Knowledge and/or experience with automotive parts and automotive servicing methods.

**Education and Qualifications**
- Minimum high school diploma.
- 2 years experience as a service advisor preferred.
- Experience with Mitchell Inventory System an asset.
- Must be able to work in a shop environment with moderate noise and exposure to inclement weather at times.
- Lifting up to 50lbs; regularly required to stand; walk; reach with hands or arms.

**About Us**

At J&P Auto, We Believe in Diagnose and Repair, not Replace and Retry. We are truly Edmonton’s one stop shop for auto repair, auto body, fleet maintenance, and detailing.

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

**Experience**:

- Dealership environment: 2 years (preferred)
- automotive parts: 2 years (preferred)
- service advisor: 4 years (preferred)

Work Location: In person

  • Service Advisor

    5 days ago

    Edmonton, Canada Bettcher's Auto Service Ltd Full time

    Marty Bettcher started his business 31 years ago with a passion to share his knowledge about cars. Marty's motto to "make it right" has grown us into a full-service automotive shop with 5 bays and numerous team members, many of which are family. **Duties** - Greet customers and provide exceptional customer service throughout their visit - Listen to...

  • Seasonal Rv Service Advisor

    5 days ago

    Edmonton, Canada Edmonton RV Service Full time

    **WHO WE ARE**: A quality repair is the difference between fun and frustration. Edmonton RV has been dedicated to providing just that since 1976, we love and appreciate the RV lifestyle as much as our customers! **Employees have mentioned they like it at Edmonton RV because**: - We’re a family owned and operated business, and have been since we opened....

  • Service Advisor

    2 weeks ago

    Edmonton, Canada GCL Diesel Injection Service Full time

    **Duties** - Assist front end / walk in customers - Write repair orders for customer units requiring rebuild. - Assign part numbers to repair order when technician has finished estimate. - Assign repair orders to technicians on a basis of first come, first serve. - Provide customers with estimates and lead times on repair orders, including replacement if...

  • Service Advisor

    2 weeks ago

    Edmonton, Canada Fraserway RV Full time

    Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career? We are looking for a highly motivated, enthusiastic team player to join our **Edmonton, AB** Dealership as **Service Advisor**. This is a **Full-Time, Regular** position. Schedule will be Monday to Saturday 8:03am -...

  • Service Advisor

    2 weeks ago

    Edmonton, Canada NORTRUX INC. Full time

    Are you looking for a full-time career and the opportunity to work in a growing dealership? **Nortrux Inc. **is currently looking for a **Service Advisor. **Employees are the driving force of our achievements and we believe in having the right person in the right position. We know that employee growth is the key to continued engagement and fulfillment....

  • Service Advisor

    4 days ago

    Edmonton, Canada Western Truck & Trailer OK Tire Full time

    Western Truck & Trailer/OK Tire is looking to hire a quick learning Service Advisor. Responsibilities include but not limited to: - Sharing product knowledge and technical expertise with our customers to build existing and new business - Handle customer inquiries and transactions - Scheduling and documenting customer repairs and services - Willing to...

  • Service Advisor

    2 weeks ago

    Edmonton, Canada Martin Deerline Full time

    **Service Advisor - Team up with the Best People and the Best products!!** You have exceptional problem-solving skills, are organized, and have a high attention to detail. Work in a non-commission-based environment helping our clients make the most of their equipment and time. **THE COMPANY**: We are one of Canada’s largest John Deere dealerships,...

  • Service Advisor

    13 hours ago

    Edmonton, Canada O.E.M. Remanufacturing Company Inc. Full time

    Company: O.E.M. Remanufacturing Company Inc. Number of Openings: 1 Worker Type: Permanent Position Overview: Reporting to the Customer Service Supervisor at OEM Remanufacturing, the Standard Service Advisor is the primary contact for specific Finning Canada customer groups to support the customer’s remanufacturing requirements. The Standard Service...

  • Service Advisor

    2 weeks ago

    Edmonton, Canada Koch Ford Lincoln Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be the primary point of contact for customers bringing their vehicles in for service or repair. Your role will involve providing exceptional customer service, assessing vehicle issues, and recommending necessary repairs or...

  • Service Advisor

    2 days ago

    Edmonton, Canada Modern Auto Body Ltd Full time

    **Service Advisor** **Modern Auto Body Ltd. - Edmonton, AB** **Full-time | Permanent | Monday to Friday, 8:00 AM - 5:00 PM** **About Us** Modern Auto Body Ltd. is a family-owned collision repair shop with over 55 years of excellence. We are OEM-certified for several luxury brands and specialize in restoring vehicles to their original factory condition....