System Technician

**EXTERNAL VACANCY**

**ONE (1) PERMANENT FULL TIME SYSTEM TECHNICIAN**

**INFORMATION SYSTEM TECHNOLOGY**

**SALARY: FROM $59,260 TO $74,080 HOURLY BASED ON EXPERIENCE**

Reporting to the Information Technology (IT) Manager, the System Technician will be responsible in assisting the Information Technology Support staff with ongoing user support by serving as part of the Service Desk team whom:

**what we offer**

• Competitive salary and pension
• Attractive benefits package
• Fitness Centre access

**resonsibilties**

• Serve as a main point of contact for I. T. related issues and requests
• Provide customer service related activities including monitoring, escalation, and ongoing communication with the requesting users or units
• Manage or fulfil standard requests and incident resolutions on the service desk
• Communicate with, and dispatch other I. T. department members as needed to restore service or fulfil new requests quickly and efficiently
• Monitor and report on Service Desk performance including proper handling and closure of all requests and incidents by I. T. support staff
• Provide assistance and guidance to users of the systems
• Provide after-hours, on-call support (including weekends) on a rotational basis
• In addition to Service Desk responsibilities, the incumbent will also be involved in providing on location field services for hospital units and remote sites.
• Graduate of a 2 year recognized Community College Program with exposure to computer hardware and systems or equivalent required
• CompTIA A+ (or equivalent) and ITIL Foundation certification would be an asset
• Experience and practice in hardware troubleshooting and simple repair required
• Excellent communication, customer service, and interpersonal skills required
• Experience in a hospital computing environment an asset
• Good attendance and work record required
• Valid driver’s license required
• Must demonstrate commitment to ensure your safety, the safety of fellow workers, patients, volunteers, and visitors
• Must support and contribute to a culture of safety and prevention of adverse health events in this organization
• Bilingualism (English/French) is an asset

Criminal Reference Check including the Vulnerable Sector Check recent within six (6) months is a requirement

**The posting will remain open until the positions are filled.**

**THE ORGANIZATION**

North Bay Regional Health Centre (NBRHC) is a unique health care organization with three primary roles: providing acute care services to North Bay and its surrounding communities, functioning as the district referral centre providing specialist services for smaller communities in the area, and it’s the specialized mental health service provider serving all of northeast Ontario. At more than 400 beds, our state-of-the-art regional health centre has over 150 physicians, 2300 employees and 250 volunteers.

**THE COMMUNITY**

North Bay is located 3.5 hours north of Toronto, just north of the district of Muskoka, and 3.5 hours west of Ottawa. With a population of 54,000 and a catchment area of 180,000, it is a safe and welcoming community that offers a healthy and balanced environment for working, living and raising a family. North Bay is situated on the shores of two large lakes (Lake Nipissing and Trout Lake) and boasts beautiful scenery and four distinct seasons. Whatever your interests are, you will have access to numerous activities and amenities within minutes from your home-reclaim your work-life balance and join us

• **NBRHC is committed to achieving 100% compliance with its COVID-19 Vaccine Policy. As a result, please be advised that in order to be eligible for employment at the Health Centre, all new hires must be compliant with our COVID-19 Vaccination Policy and must be fully vaccinated prior to commencing employment. To be considered fully vaccinated, an individual must have received the full series of a COVID-19 vaccine or a combination of COVID-19 vaccines approved by the World Health Organization (e.g. two doses of a two-dose vaccine series or one dose of a single-dose vaccine series) and received the final dose of the COVID-19 vaccine at least 14 days ago.**_

**We are an equal opportunity employer. We thank all applicants for their interest.**

**Salary**: $59,260.00-$74,080.00 per year

**Benefits**

• Company pension

Schedule

• Day shift

Work Location: In person