Customer Care Representative

**Who We Are**

The Thunder Bay & District Humane Society is a 100% not-for-profit established as a corporation in 1994. We do not receive any government funding and rely solely on donations, fundraising, and adoption income. We are dedicated to providing care and shelter to animals in need and advocate for the welfare of animals by building bridges of compassion between people and animals.

**We are pleased to share that January 1st, 2026, the Thunder Bay & District Humane Society is joining forces with the Ontario SPCA and Humane Society to combine our organizations. This is a step to strengthen and grow the programs and community support services provided by the TBDHS to help animals and the families who love them.**

**Values**

Our core values include having compassion for the people and animals we serve. Being transparent with the individuals we interact with every day and the team members we work with. Each day striving for excellence in relation to animal welfare. Collaborating with one another to ensure a team spirit in caring for the animals. We take accountability for our actions and the impact we are making in pet-related care. All our values add up to ensure the upmost care, comfort and compassion and to treat the animals and the communities we serve with respect and kindness.
- Compassion
- Transparency
- Excellence
- Collaboration
- Accountability

**Why You Should Join Our Team?**
- Be part of an energetic team environment with others who share your passion for animal wellbeing
- Competitive compensation package
- Employee Family Assistance Program
- 3 weeks of vacation to start
- Predictable daytime hours
- Free onsite parking
- Opportunities for professional development

**Your Community Impact**

By joining the Ontario SPCA, you will have a great impact on both the animals and communities we serve. As a **Customer Care Representative (CCR)**you become an expert of the best ways to ensure individuals have the knowledge they require in regard to their specific situation and their companion or future companion. You can be assured you will leave your shift having a sense of fulfilment at the end of each day. Making a difference in the lives of so many people, you will provide them with care and comfort and compassion knowing you helped a family make the best decision regarding a beloved pet. By joining our team as a Customer Care Representative, you are joining a team you can count on shares the same goals, passion, and love for animals that you do

**Opportunity**

**A Typical Day**
- Greeting visitors and seeking client information to support/understand customer needs
- Advising the public in a variety of ways including general inquires, adoption counselling, retention counselling, relinquishment counselling and general animal care questions
- Assisting the public with adoptions and adoption inquiries and acting as a resource for centre visitors seeking information on the adoption program
- Ensuring adoptive family is adequately informed of the needs of the animal, including follow-up care behavioural queries and/or rehabilitation requirements.
- Supporting the foster program by providing supplies and setting up appointments with foster parents.
- Participating in animal care duties including general cleaning, enrichment and behavioural care
- Performing general clerical duties and record keeping
- Providing instruction, coaching and mentoring to volunteers and foster parents
- Processing service/adoption payments

**Setting up For Success**
- Excellent communication skills
- Team player
- Animal care experience
- Previous clerical experience
- 1-3 years of Customer service experience in a fast-paced environment
- Ability to lift 18 kg (40lbs) and control 45 kg (100lbs) (large dog)
- High School Diploma (or equivalent) required
- Certificate or College Diploma in Animal Care or working towards, preferred
- Open availability including weekdays, weekends and holidays

**We Can’t Wait to Meet You**We wish to thank all applicants for their interest in the Ontario SPCA and Humane Society, however only thos selected for an interview will be contacted.

The Ontario SPCA and Humane Society provides accommodation during all stages of the recruitment process. Should you require any accommodation, please advise us if you are contacted for an interview and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at 888-668-7722.