Intake & Information Specialist -full Time Contract

**Waterloo Region - Intake and Information Specialist,**Employment Services**

**Location**: Waterloo Region**Work Hours**: 37.5 Hours per week; Evening and weekend availability may be required occasionally**Employment Type**: Full Time Contract**Service Area**: Employment Services**Anticipated Start Date**: Sept 2, 2025

**Contract End Date**: August 31, 2026**Number of Vacancies**: 1**Guaranteed Starting Hourly Rate: $24.48**

**Deadline to Apply**: Aug 26, 2025**Total Rewards Package**:
**We believe that everyone has the potential to shine Our culture is built around connection, celebration, appreciation, and recognition, and it starts with a total rewards package focused on Well-Being.

**Time Away from Work**

At the YMCA of Three Rivers, we value work-life harmony. Full-time team members start with:

- 3 weeks of vacation, with the opportunity to earn more as their length of service increases
- 12 well-being days for sick time or proactive self-care, which can be used as they are earned. Bereavement days are also available.

**Pension Plan**

Full-time employees can join our group pension plan after two consecutive years of employment. Employees contribute 5% of their gross earnings per pay, which is matched by the Y. After three consecutive years of full-time service, participation in the YMCA pension plan becomes mandatory.

**Health, Dental and Well Being Benefits**

The YMCA of Three Rivers offers a comprehensive group benefits package to full-time employees (starting 3 months after the start date), including:

- Prescription drugs, Basic dental coverage, Paramedical services, Vision care
- Access to an Employee (and Family) Assistance Program offering free and confidential counseling, resources, and services
- A free YMCA membership for you and your family, providing access to our fitness centers
- Discounts on YMCA programs and services, including childcare

**Role Overview**:
**Who we are**

The YMCA of Three Rivers is a charitable organization proudly serving the communities of Guelph-Wellington, Stratford-Perth, and Waterloo Region. We aspire to build connected and resilient communities. Our mission is to make our diverse communities healthier and more vibrant. With dignity and respect, our programs and services inspire individuals to reach their full potential. Learn more about our history, mission, vision, and values here.

**We strive to be a great place to work for all employees to live in purpose, passion and potential Shine**

**This is where you come in.**

As an Intake and Information Specialist with the YMCA of Three Rivers, you will be the first point of contact for clients accessing Employment Services. You’ll provide welcoming customer service, support self-directed clients, and maintain up-to-date resources in the Resource Centre. This role involves assisting with job search activities, navigating employment platforms, and ensuring accurate data entry across multiple systems. You’ll also collaborate with community agencies, deliver workshops, and represent the YMCA in various meetings and outreach efforts.

**What will you do**
- Provide welcoming first line customer service.
- Create positive and productive relationships with clients.
- Provide current labour market information in order to assist job seekers with their employment/educational goals.
- Update, acquire and enhance resources used by participants to ensure appropriate referrals are made for barriers to employment. Included are mental health resources, housing, addiction, criminal involvement and any other identified needs.
- Assist participants in the Resource Centre regarding computers, job searching, job bank or any other assistance they may require.
- Assist clients with accessing and navigating Thrive Career Wellness Service.
- Assist Self Directed clients with pre-employment activities (resume and cover letter preparation, mock interviews, employer research.)
- Photocopy and submit resumes and cover letters for participants.
- Ensure accurate information is entered and uploaded in all required systems within 24 hours for all client interactions, including self-directed and case managed clients. Accurate and detailed case notes for client information are a vital part of this role.
- Check systems (Common Assessment Portal) at least twice daily for referrals from various pathways, including Social Assistance through the Common Assessment portal, Targeted Referral (TRF) and Feedback, Request a Service Provider (RASP) and from the Serco Web Presence. Distribute referrals to Employment Coaches for initial case conferencing with Social Assistance Case Workers.
- Maintain Information Management Systems by entering client data into the SSM’s information management systems and CaMS.
- Comply with data integrity and security policies on all systems: including but not limited to the SSM’s systems and CaMS. Confirm data integrity by reviewing data for deficiencies or errors. Correct data incompatibilities and check output