Donation Ambassador

**About Us**:
Talize is a proudly Canadian owned and operated national for-profit retailer offering quality resale apparel and housewares at unbeatable prices. As Canada’s newest and most unique shopping experience we offer new, like-new, and vintage items all under one roof. That means fantastic deals on brand names and designer fashions, and housewares

**Our Mission**:
At Talize, our mission is to reduce our carbon footprint one t-shirt at a time. Did you know, 85% of têxtiles end up in a landfill despite being 95% recyclable? When you join the Talize team, you are working towards diverting millions of pounds of têxtiles and other items from our landfills every year. Let’s make our Earth greener, together

**Position Overview**:
**The OSD Ambassador is responsible for**:

- Building strong community relationships and broadening our outreach.
- Generate sales growth, through research and increasing partnerships within our community.

The Talize Donation Ambassador plays a critical role in our organization by overseeing and coordinating the day-to-day activities of team members within the Donation Crew department. This rose is responsible for ensuring that team members meet their goals, maintain high-quality customer service standards, and adhere to company policies and procedures. Alongside being a people leader, the primary function of the Talize Donation Ambassador is to research and identify potential businesses, charities, and community organizations that align with our mission and can benefit from a collaborative partnership.

**Responsibilities**:
**Community Ambassador**:
**Your key accountabilities will include but are not limited to**:

- Develop and maintains strong partnerships. Gathers market knowledge, identifies opportunities, and develops strategies to successfully on-board new partners ensuring standards of brand and profitability understanding.
- Conduct thorough research to identify potential charities and organizations within the community that align with our donation initiatives.
- Conducts strategic business reports summarizing outreach efforts, partnerships established and the impact of our efforts.
- Works in partnership with internal teams to ensure timely delivery, set up and maintenance of donation bins at partner locations.
- A self-motivated researcher, your prime responsibility will be to develop compelling presentations and proposals outlining the benefits of hosting donation bins on partner premises.
- Handle client objections by clarifying information, emphasizing benefits, and working through differences to ensure a positive conclusion.
- Liaise with management in order to determine organizational strategy and initiatives.
- This position requires approximately 60% of your working hours to be spent in the community, engaging with external partners, and 20% of the time be allocated to in-store responsibilities and 20% supervisory duties.
- Other duties as assigned.

**Leadership**:

- Coordinating the efforts of the Talize Donation Crew team members to ensure timely flow of onsite deliveries to the processing department to ensure the company is maintaining inventory levels.
- Assist the Merchandise Processing Manager with the selection, screening, interviewing, hiring, and onboarding of team members.
- Lead in the training of team members.
- Coach team members throughout the shift to ensure standards are achieved and maintained.
- Work as an integral part of the management team by providing support, attending meetings, and sharing information.

**Employee Relations**:

- Support the Merchandise Processing Manager with providing direction to team members regarding company policies and procedures.
- Recognize and report policy infractions to the Merchandise Processing Manager.
- Assist in the implementation of employee recognition programs and events.

**Health and Safety**:

- Monitor the department’s working area(s) to ensure it is kept in an organized and clean manner in accordance to company housekeeping standards.
- Take precautionary measures and follow company guidelines against external and internal theft. Take appropriate action when external and internal theft occurs.
- Provide a safe workplace by identifying and properly removing any hazards and reporting hazards to the Merchandise Processing Manager and Joint Health and Safety Committee.
- Immediately report and document employee or customer accidents to the Merchandise Processing Manager.

**Departmental Responsibilities**:

- Coordinate and assist with team member responsibilities:

- greet every customer within prescribed timeframe,
- supporting the receiving of donations from customers,
- cart/ bin organization and weighing, and
- overseeing and monitoring on-hand inventory levels of soft/ hard product.

**Other Duties**:

- Maintain professionalism while communicating with peers, managers and customers.
- Collaborate with store management to ensure operations and production work as a team toward the