Technical Support Analyst

2 weeks ago

Montréal QC, Canada C.G.I. Full time

**Key Responsibilities**:

- User Support: Interact with end-users to understand their needs, provide guidance, and resolve technical inquiries.
- Incident Management: Respond to and resolve production incidents, working collaboratively with development teams to identify root causes and implement corrective actions.
- Continuous Improvement: Contribute to process improvements, automation initiatives, and knowledge sharing within the team.

**Required Skills and Experience**:

- Strong technical aptitude, with a solid understanding of UNIX, SQL, Python, Java, Kibana, Elasticsearch, and Autosys.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal skills, with the ability to build strong relationships with both technical and non-technical stakeholders.
- Experience with ITIL best practices and a passion for delivering exceptional customer service.

**Preferred Qualifications**:

- Bachelor's degree in Computer Science, Engineering, or a related field.
- Experience working in a trading or financial services environment.
- Demonstrated ability to write SQL queries and solve coding challenges.
- A track record of successful project delivery and process improvement initiatives.

Fluency in English is essential for effective communication with colleagues and partners in the United States. Proficiency in French is a valuable asset

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