Manager, Employee Experience

Job Posting Title

Manager, Employee Experience & Organizational Effectiveness

Job Category

Language Requirements

Bilingual / Bilingue

Flexible Work Agreement Type

Hybrid / Hybride

Posting End Date

2025-08-14

Job Grade

L2 Zone A

Pay Range

Commensurate with Experience / Selon l’expérience

Job Summary

The Manager, Employee Experience & Organizational Effectiveness plays a pivotal role in shaping an engaging, inclusive, and high-performance culture by leading strategies and initiatives across the areas of employee experience surveys and related action plans, process and organizational design, and contribute to a compelling Employee Value Proposition (EVP). This role serves as a trusted advisor to Stakeholders at all levels including HR and business leaders, providing insights and strategies that enhance employee engagement, drive continuous improvement, and align people practices with the organization’s goals and values. This role collaborates with key teams such as Diversity, Equity, Inclusion & Belonging (DEIB), Talent Acquisition, HR Business Partners, and Communications. The Manager acts as one of key drivers in shaping a workplace culture that attracts, retains, and motivates talent.

Job Description

Job Description

What NAV CANADA offers you:

- Challenging, team-oriented work environment
- Competitive compensation and benefits
- Defined benefit pension plan
- Opportunities for growth and development
- Diverse and inclusive workforce

In this role you will:
Employee Experience & Survey Strategy
- Lead the design, implementation, and continuous improvement of the organization’s employee experience and engagement survey strategy (e.g., annual, pulse, lifecycle).
- Synthesize employee feedback Identifies key trends, areas of improvement and delivers actionable insights to senior leadership.
- Develop enterprise-wide strategies to act on feedback and improve employee engagement, sentiment and experience.
- Provide guidance and tools to leaders for effective communication, action planning and continuous improvement.

Organizational Design & Improvement
- Lead organizational design efforts to ensure optimal structures, roles, and workflows that support strategic goals, enhance efficiency and overall performance.
- Lead the development, maintenance and alignment of guidelines, practices and tools for effective organizational design and related systems thinking
- Partner with HR Business Partners and business leaders to conduct organizational design assessments and recommend changes.
- Support change management planning and execution tied to org design initiatives.
- Keep up-to-date with the latest trends and best practices in employee experience and organizational development.

Leadership Development & Training
- Design, deliver, and continuously improve leadership and team development programs aligned to the organization's competency model.
- Lead the design and implementation of team development services that elevate organizational capability and impact.
- Facilitate workshops, learning sessions, and coaching experiences for people leaders at all levels.
- Partner with HRBPs and senior leaders to assess leadership capability gaps and deliver targeted learning solutions.
- Establish key performance indicators to track and evaluate program effectiveness to ensure alignment with business and talent outcomes.

Stakeholder engagement, communication and reporting
- Partner with leaders to perform gap and impact analysis and recommends options to close the gap between the current and desired states.
- Develop an extensive network of linkages with the client communities, Centers of Expertise and other HR service providers, including advancing and maintaining productive working relationships at all levels within the corporation and with union representatives.
- Maintain contact with relevant professional organizations and associations gathering information to sustain best practices and performance consulting
- Partner with HR Business Systems to gather and assess complex corporate statistics for prompt reporting and make recommendations for improvement
- Partner with external providers to collect and analyze employee experience data, offering reports and recommendations to senior leaders.
- Deliver presentations on employee experience findings and suggested actions to leaders and staff throughout the company.
- Work in collaboration with Senior Leaders across the organization to tend to opportunities and raise risk and challenges.

What you bring:

- Bachelor’s degree in Human Resources, Organizational Development, Business, or related field or an equivalent combination of education, training and experience.
- Minimum 7 years of experience in human resources, organizational development, employee engagement, or a related field.
- Proven experience in designing, analyzing, and leveraging employee experience surveys.
- Demonstrated success in developing and implementing EVP related initiatives that align w