Guest Experience Manager, Pedder Bay Rv Resort

2 weeks ago

Pedder Bay, Canada Oak Bay Marine Group Full time

We’re currently seeking a** Guest Experience Manager** for the **Pedder Bay RV Resort & Marina** who is a hospitality professional to support the Operations Manager in day-to-day operations of the RV Resort and Marina. This role provides leadership, while modeling and setting exceptional standards of ‘Yes I Can’ service performance. Guest Experience Manager will also be responsible for professionally upholding the OBMG Core Values, building an enthusiastic team and supporting all aspects of the operation and facilities. This includes contracted and guest moorage, RV Resort bookings and management, retail services, maintenance of facilities and grounds, as well as building positive relationships with the crew, customers, and members of the community. Join the Pedder Bay RV Resort & Marina team and help us connect people to the wonder of the ocean by providing unforgettable guest experiences in a spectacular oceanfront setting

The Manager will bring a strong focus on delivering these key responsibilities:

- Ensure the service standards and guest experience at the RV Resort & Marina and surrounding areas exceeds OBMG standards, creating an exceptional guest environment and a safe and secure environment for all customers and crew.
- Build relationships with all customers and operate the business consistent to the terms and conditions of the Oak Bay Marina Ltd. RV Resort and Marina rules and regulations, contracts and in alignment with provincial and national regulations.
- Set the pace and lead by working shoulder to shoulder with crew to assist in providing guests an optimal guest experience.
- Assist the Operations Manager to ensure that revenue targets are met in all departments; maximize occupancy in both the RV Resort and the Marina.
- Actively engage in Social Media platforms to inform guest past and future and be present in online community
- Work with Operations Manager and Crew to implement strong sustainability initiatives and create practices to align with Clean Marine BC Certification, bringing awareness to customers and community.

We offer a number of incentives that make Pedder Bay RV Resort & Marina the ideal place to work:

- Working in a spectacular marina setting with an amazing group of people
- Certified Respect in the Workplace culture
- Waterstone Canada's Most Admired Corporate Cultures
- Career growth, learning & development opportunities
- Competitive compensation program
- Crew recognition program with great rewards
- Employee extended health & dental benefits
- Staff referral bonuses and fun crew events
- Discounts at other Oak Bay Marine Group locations

Qualified applicants are encouraged to submit their resume and cover letter by the deadline of January 31, 2025.

  • Guest Service Agent

    3 days ago

    Nanoose Bay, Canada Pacific Shores Resort & Spa Full time

    Pacific Shores Resort and Spa is looking for Part time Guest Service Agent to work primarily Evening shift (3pm to 11pm) or weekend. Job Summary: Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering...

  • Parts Outfitter

    4 days ago

    Nanoose Bay, Canada Traveland RV Canada Full time

    Parts Outfitter Our busy RV dealership has an outstanding opportunity for a result-focused and highly drive parts person to join our Parts Team. This position requires you to conduct show through's of sold units with our customers, describing and demonstrating how features and equipment are used and maintained. The right candidate can expect excellent pay,...

  • Service Advisor

    5 days ago

    Nanoose Bay, Canada Traveland RV Canada Full time

    **Service Advisor - Recreational Vehicles** **Responsibilities**: - Attitude is everything—greet service department customers promptly and courteously - Listen to each customer and clearly articulate repair needs to techs - Upsell recommended/additional services using low pressure, high integrity methods - Provide accurate estimates of repair/maintenance...

  • RV Porter

    3 days ago

    Nanoose Bay, British Columbia, Canada Traveland RV Full time $40,000 - $80,000 per year

    RV PorterOur busy dealership needs an RV porter who can safely move large recreational vehicles around our property and between our various storage lots. Big vehicles are a big responsibility so the right candidate will have similar experience.Job ResponsibilitiesMove RV inventory of varying size safely around the dealership and storage lotsMaintain the...

  • RV Porter

    4 days ago

    Nanoose Bay, Canada Traveland RV Canada Full time

    RV Porter Our busy dealership needs an RV porter who can safely move large recreational vehicles around our property and between our various storage lots. Big vehicles are a big responsibility so the right candidate will have similar experience.  Job Responsibilities Move RV inventory of varying size safely around the dealership and storage lots Maintain...

  • RV Detailer

    2 weeks ago

    Nanoose Bay, Canada Traveland RV Canada Full time

    RV Detailer  We are looking to fill an RV Detailer position, we need someone with a winning attitude and extreme attention to detail. While we prefer someone with experience, candidates with great potential will also be considered. To be a success in this position you will need to be reliable, professional, and ready to make a move toward a long-term career...

  • RV Porter

    3 days ago

    Nanoose Bay, British Columbia, Canada Traveland RV Supercentre Full time $50,000 - $80,000 per year

    Our busy dealership needs an RV porter who can safely move large recreational vehicles around our property and between our various storage lots. Big vehicles are a big responsibility so the right candidate will have similar experience.Job ResponsibilitiesMove RV inventory of varying size safely around the dealership and storage lotsMaintain the cleanliness...

  • RV Detailer

    1 week ago

    Nanoose Bay, British Columbia, Canada Traveland RV Supercentre Full time $40,000 - $60,000 per year

    We are looking to fill an RV Detailer position, we need someone with a winning attitude and extreme attention to detail. While we prefer someone with experience, candidates with great potential will also be considered. To be a success in this position you will need to be reliable, professional, and ready to make a move toward a long-term career and not just...

  • Front Desk Guest Experience

    1 week ago

    Thunder Bay, Canada Marriott International, Inc Full time

    **Job Number** 22157184 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Thunder Bay, 2240 Sleeping Giant Parkway, Thunder Bay, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Our jobs aren’t just about giving guests a smooth check-in and...

  • Front Desk Guest Experience

    2 weeks ago

    Thunder Bay, Canada Marriott International Full time

    **Job Number** 22191108 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Thunder Bay, 2240 Sleeping Giant Parkway, Thunder Bay, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Our jobs aren’t just about giving guests a smooth...