Guest Experience Manager, Pedder Bay Rv Resort

4 days ago

Pedder Bay, Canada Oak Bay Marine Group Full time

We’re currently seeking a** Guest Experience Manager** for the **Pedder Bay RV Resort & Marina** who is a hospitality professional to support the Operations Manager in day-to-day operations of the RV Resort and Marina. This role provides leadership, while modeling and setting exceptional standards of ‘Yes I Can’ service performance. Guest Experience Manager will also be responsible for professionally upholding the OBMG Core Values, building an enthusiastic team and supporting all aspects of the operation and facilities. This includes contracted and guest moorage, RV Resort bookings and management, retail services, maintenance of facilities and grounds, as well as building positive relationships with the crew, customers, and members of the community. Join the Pedder Bay RV Resort & Marina team and help us connect people to the wonder of the ocean by providing unforgettable guest experiences in a spectacular oceanfront setting

The Manager will bring a strong focus on delivering these key responsibilities:

- Ensure the service standards and guest experience at the RV Resort & Marina and surrounding areas exceeds OBMG standards, creating an exceptional guest environment and a safe and secure environment for all customers and crew.
- Build relationships with all customers and operate the business consistent to the terms and conditions of the Oak Bay Marina Ltd. RV Resort and Marina rules and regulations, contracts and in alignment with provincial and national regulations.
- Set the pace and lead by working shoulder to shoulder with crew to assist in providing guests an optimal guest experience.
- Assist the Operations Manager to ensure that revenue targets are met in all departments; maximize occupancy in both the RV Resort and the Marina.
- Actively engage in Social Media platforms to inform guest past and future and be present in online community
- Work with Operations Manager and Crew to implement strong sustainability initiatives and create practices to align with Clean Marine BC Certification, bringing awareness to customers and community.

We offer a number of incentives that make Pedder Bay RV Resort & Marina the ideal place to work:

- Working in a spectacular marina setting with an amazing group of people
- Certified Respect in the Workplace culture
- Waterstone Canada's Most Admired Corporate Cultures
- Career growth, learning & development opportunities
- Competitive compensation program
- Crew recognition program with great rewards
- Employee extended health & dental benefits
- Staff referral bonuses and fun crew events
- Discounts at other Oak Bay Marine Group locations

Qualified applicants are encouraged to submit their resume and cover letter by the deadline of January 31, 2025.

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