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District Operations Manager
3 weeks ago
Overview: Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets. **Responsibilities**: The District Operations Manager will lead a team of 15-20 Route Drivers responsible for safely delivering bottled water, coffee, and tea to commercial and residential accounts. This leader will foster a "safety first" culture through awareness, training and accountability. This role must create a positive work environment through real-time observation and specific, constructive and actionable feedback. Working with a sense of urgency will help ensure that operational plans are executed, performance and budget goals are achieved, and team members are kept informed to guarantee alignment on consistently and safely delivering a great customer experience. - Drive customer satisfaction through real-time service oversight, flawless recovery, and daily coaching of Route Drivers - Champion safety by actively leading and demonstrating behaviors aligned to Primo Brands's Core Safety Principles - Own execution and adherence to Primo Brand's standards for all branch processes related to customer service, order delivery, and inventory through cross-functional collaboration - Support the personal and professional development of direct reports through performance objectives and coaching - Conduct one-on-one meetings with Route Drivers to review sales activity results and establish corrective plans as needed - Promote a positive employee experience through on-boarding, orientation, and employee engagement activities - Drive Net Promoter Score and Customer Satisfaction within market through execution of high standards of service and professionalism in all customer interactions - Responsible for maintaining staffing levels through talent acquisition, development, and retention - Ensure all team members have the proper product loaded to meet daily delivery commitments - Share best practices with peer team and leaders to drive productivity improvements and realize cost reductions - Ensure financially sounds decisions to deliver financial plan for area of responsibility - Serve as key part of the change network by actively leading direct reports through transformational business initiatives Qualifications: - DZ license - Experience successfully managing multiple facilities and large teams (e.g. 20+ people) of service, operations, or logistics employees preferred - Passion for working safely and demanding safe work behaviors from direct reports - Open-minded to change and capable of leading a team through resistance - Ability to effectively manage, develop and train direct reports to support the company vision, goals and objectives - Excellent written, verbal communication, and interpersonal skills - Strong knowledge of financials, financial analysis and Profit & Loss statements - Experience managing and anticipating business challenges and changes - Prior experience managing a facility/branch preferred - Ability to listen and respond to information effectively and influence decision makers - Strong sales techniques, communications, negotiation and customer service skills - Strong technical ability and knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook - Ability to meet Company Driver Qualification Policy Primo Brands’ established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.
