Security Supervisor

Security Supervisor

Century Downs Racetrack and Casino

Step into the action at **Century Downs Racetrack and Casino**, where gaming, dining, and horse racing come together in a fast-paced, high-energy environment. Our employees don’t just work here — they thrive here. We’re proud to be an employer of choice, offering innovative policies, employee-focused initiatives, and valuable benefits that make Century a great place to build your career.

Century Downs Racetrack and Casino is looking for a** Security Supervisor** to join our team.

**The Role**

As a Security Supervisor, you’ll protect guests, staff, and assets, while ensuring a safe and welcoming environment in line with company policies and regulatory requirements. Along with these duties you will also provide leadership to the security team, oversee operations, and act as the primary contact for escalated incidents, regulators, and management.

**What You’ll Do**
- **Safeguard Guests & Staff** - Ensure a safe, secure, and positive environment throughout the casino and racetrack.
- **Protect Assets** - Escort and monitor cash/chip transfers in line with AGLC and casino policies.
- **Respond to Emergencies** - Act quickly during medical, security, or safety incidents.
- **Investigate & Report** - Document incidents, collect evidence, and maintain accurate records.
- **Patrol & Monitor** - Conduct preventative patrols and enforce policies.
- **Support Law & Regulators** - Work with AGLC inspectors and follow all applicable laws.
- **Deliver Great Service** - Provide professional, friendly, and courteous assistance.
- **Communicate Effectively** - Use radios and reporting systems to coordinate with the team.
- **Stay Alert & Professional** - Remain vigilant, exercise good judgment, and follow procedures.
- **Team Player** - Support supervisors and colleagues to ensure a respectful workplace.
- **Lead the shift** and supervise Security Guards, ensuring effective coverage and performance.
- **Assign** posts, duties, and breaks fairly and efficiently.
- **Monito**r and review incident reports; ensure proper investigation and documentation.
- **Act as the main point** of contact for escalated guest or staff concerns.
- **Liaise with AGLC inspectors**, law enforcement, and other regulators as required.
- **Support training** and mentoring of new Security Guards.
- **Provide clear direction,** communication, and leadership to the security team.
- **Report**directly to the Security Manager on incidents, staffing, and shift performance.

**What We’re Looking For**

**Experience & Background**:

- Minimum **2 years of experience in a Security Supervisor role** (preferred).
- Previous **casino security experience** ( preferred).

**Skills**:

- Strong leadership and decision-making ability.
- Excellent communication and conflict resolution skills.
- Ability to remain calm and professional in high-pressure situations.
- Strong organizational and time management skills.

**Education & Certifications**:

- High school diploma (or equivalent).
- Must possess or obtain the following prior to hire:

- **AGLC Security License**:

- **ProServe Certification**:

- **Protect Certification**:

- **Deal Us In Phase 1 & 2**:

- **Standard First Aid Level C with AED**
- Valid Alberta Class 5 Driver’s License.
- Must pass a criminal background check.

**Schedule (Full Time)**
- 12-hour shifts (nights only)
- Weekend availability required

**Why Join Us?**

At Century Downs, you’re not just taking a job — you’re joining a team that values your safety, well-being, and growth. Here’s what you can look forward to:

- **Fun, Fast-Paced Atmosphere** - Be part of the action at the racetrack and casino.
- **Comprehensive Benefits** - Medical, dental, vision, life insurance, and long-term disability.
- **Financial Security** - RPP matching to help you plan for the future.
- **Wellness Support** - Access to our Employee Assistance Program.
- **Perks You’ll Love** - Discounted meals and free on-site parking.
- **A Team That Cares** - Collaboration, creativity, and excellence are at the heart of what we do.

Open Availability - Must be flexible to work day or night shifts (7:00 AM-7:00 PM / 7:00 PM-7:00 AM)