Service Desk Technician
1 week ago
**Req ID**: 68606
This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be
We are currently seeking a Service Desk Technician - Temporary Assignment to join our team in Burnaby, British Columbia (CA-BC), Canada (CA).
**Purpose of Position**
The Service Desk Technician provides assistance for information systems technology and resolution of routine and non-routine problems remotely and occasionally on-site as needed.
**Accountabilities**
- Uses a systematic problem-solving process to diagnose problems and resolve
- Provides technical advice and guidance to users in the operation of software and hardware, as well as operating and network systems
- Logs calls to record details in the ticketing system to provide problem determination, trend analysis, escalation, and timely resolution
- Consistently produces high quality incident and call tickets
- Assigns incidents and service requests appropriately to other support groups that cannot be resolved at the service desk
- Authors and reviews technical documentation and knowledgebase articles
- Keeps Manager informed of high priority issues and problems
**Qualifications**
- 1 year Troubleshooting and resolving PC hardware, software, and network issues, including Microsoft Windows Operating System issues or related/ relevant education or certification
- 1 year Troubleshooting and remotely resolving problems in a networked office environment, including a range of technology such as printers, computers, peripherals and mobile devices.
**Financial Responsibility
- No financial responsibility.
**Direct Supervision
- No supervisory responsibility
**Project/Team Leadership or Training
- No Team Lead/Training responsibilities.
**About NTT DATA Services**
NTT DATA BCU is an entity of NTT DATA Services, a global business and IT services provider specializing in digital,
services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
**NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard**
**to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
-
Service Desk Technician
2 weeks ago
Burnaby, Canada NTT DATA Full time**Req ID**: 68399 This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be We are currently seeking a Service Desk Technician - AUX to join our team in Burnaby, British Columbia (CA-BC), Canada (CA). **Purpose of...
-
Service Desk Technician
1 week ago
Burnaby, Canada NTT DATA Full time**Req ID**: 68400 This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be We are currently seeking a Service Desk Technician - AUXILIARY to join our team in Burnaby, British Columbia (CA-BC), Canada...
-
Help Desk Technician
1 week ago
Burnaby, Canada NextGen Automation Full timeHelp Desk Technician Job Description We are seeking a customer-focused and technically skilled Help Desk Technician to join our growing Managed IT Services team working out of our Burnaby, BC branch. As a key member of our front-line support team, you will provide remote and on-site technical assistance to clients, troubleshoot hardware and software...
-
Help Desk Technician
2 weeks ago
Burnaby, Canada Systechcorp Inc Full time**itle: Help Desk Technician** **Location: Burnaby, BC** **Duration: 3+ Years** **Responsibilities**: Set up user accounts and systems for new employees. Interact with customers to troubleshoot laptop, printer, hardware, software and other peripheral device issues. Monitor IT ticketing system for incoming requests and resolve or escalate...
-
Field Service Technician
5 days ago
Burnaby, Canada Full Service Computer Software, Service & Support Company Full timeAMS Computer Group, a full-service ERP supplier is looking for a senior service technician with specific experience in servicing IBM RS6000-based hardware and AIX 5.3 and above operating systems. Our installations across Canada are currently based AIX UNIX and Centos/Redhat Linux. Your experience in both will be essential in helping us complete our...
-
Service Desk Analyst
2 weeks ago
Burnaby, Canada BC Housing Full time**Position Summary**: **SERVICE DESK ANALYST** **Job ID: 5426** **SHORT-TERM /FULL-TIME (6 MONTHS)** **LOCATION: BURNABY, BC ON-SITE** - ** Join one of BC’s Top Employers!**: - ** Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!** **BC Housing thanks all applicants for their interest; only those...
-
Help Desk Support Technician
2 weeks ago
Burnaby, Canada SUMMIT TOOLS Full timePosition Title**:HELP DESK SUPPORT TECHNICIAN** Job Type**:FULL-TIME, PERMANENT** Location**:BURNABY** Compensation**:$22 - $24 per hour based on experience** **SUMMIT TOOLS** We are a proud Canadian company in operation since 1993. We are well established leader in Power Tools, Power Tools Accessories, Hand Tools and other categories. We have 4 store...
-
Order Desk/customer Service
4 days ago
Burnaby, Canada PBF Pita Bread Factory Full time**About the Company** PBF Pita Bread Factory specializes in the development and manufacturing of conventional and organic ethnic baked goods including Pita, Tortillas, Bagels, Naan, Pies, Cookies, & Pizza Pretzels. PBF offers branded, private label, and co-packing services to Canadian and US customers. We are currently looking for a Order Desk/Customer...
-
Service Technician
5 days ago
Burnaby, Canada Trendi Full time**Are you a technical Service Technician who is passionate about the environment and making an impact on a global scale?** * Trendi is seeking an experienced and motivated individual, like YOU, to join our growing and innovative company!* * * Who Are You?* As Trendi’s **Service Technician** your mission is to provide exceptional customer service and...
-
Service Technician
4 days ago
Burnaby, Canada Trendi Full time**Are you a technical Service Technician who is passionate about the environment and making an impact on a global scale?** Trendi is seeking an experienced and motivated individual, like YOU, to join our growing and innovative company! * We have 1 part-time including weekends position available!* * Who Are You?* As Trendi’s Service Technician your...