User Support Technician

5 days ago

Stouffville, Canada Teltorhub Inc Full time

Work Term: Temporary
- Work Language: English
- Hours: 30 hours per week
- Education: Bachelor's degree
- Experience: 1 year to less than 2 years
- **Work setting**:

- Startup company
- Help desk
- Telecommunications industry
- ** Tasks**:

- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- ** Computer and technology knowledge**:

- Information Technology Infrastructure Library (ITIL)
- Shell script
- Linux
- Unix
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Servers
- File management software
- MS Active Directory
- TCP/IP
- Wireless networks
- ** Work conditions and physical capabilities**:

- Work under pressure
- Attention to detail
- Sitting
- ** Own tools/equipment**:

- Computer
- Cellular phone
- ** Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- ** Screening questions**:

- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?

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