Quick Service Restaurants

1 week ago

Toronto, Canada Eataly North America Full time

Eataly's bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options.

The Quick Service Restaurants (QSR) Assistant General Manager oversees the complex day-to-day operations of QSR at a single Eataly location. Reports directly to QSR General Manager and supervises the QSR staff of service leads, baristas, sales associates and stockers.
- Collaborates closely with the QSR General Manager on all aspects of management
- Monitors budget to ensure efficient operations and that expenditures stay within budget limitations
- Ensures guest experience standards are consistently met
- Makes schedule and submits payroll for staff with approval of the QSR General Manager
- Hires, assigns, trains, motivates, evaluates and terminates employees as necessary
- Documents, investigates and resolves employee and guest incidents
- Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
- Supervises cleaning and maintenance of equipment and counters according to Department of Health standards, and arranges repairs, contracts and other services when needed
- Sends daily shift notes to the QSR General Manager
- Performs other duties as required or assigned

**Qualifications**
- Bachelor's Degree
- 2+ years of management experience in counter-service or retail environment
- Exceptional communication, leadership, motivational and teambuilding skills
- Demonstrated problem-solving, organizational and analytical skills
- Advanced proficiency in MS Office and common retail POS system (for example, Micros)
- Experience and knowledge in coffee, coffee production and manual espresso machines

**Job Requirements**
- Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
- Ability to lift up to 50 pounds
- Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
- Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register

**Additional Information** Benefits and Perks**
- Medical, Dental, Vision Insurance
- Paid Time Off
- Paid Parental Leave
- RRSP
- Bonus program
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
- and more

**Company Description**
Eataly is the world's largest artisanal Italian food and beverage marketplace Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to:

- EAT authentic Italian food at our restaurants, cafés and to-go counters
- SHOP a selection of high-quality Italian, local and homemade products
- LEARN through our classes and our team's product knowledge

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